Guest Services Agent, On-Call
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Job Location:
Honolulu, HI - USA
Monthly Salary:
Not Disclosed
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
As part of the Front Office team the ideal candidate innately possesses exceptional customer service skills is highly organized and has a passion for hospitality. If you are helpful and accommodating have a knack for problem solving and are energized by helping others come join us!
Duties:
- Greets and registers guests; maintains guest accounts by posting charges/payments; assists in verifying/settling accounts at checkout or any time during guest stay; provides prompt and courteous service to meet high standards of service.
- Accurately completing the registration process for our guests from the start of their stay until the end to ensure a seamless guest experience.
- Assists guests inquiries/requests and respond with the appropriate response and/or action necessary.
Qualifications :
Minimum Qualifications
- High school diploma or equivalent
- The ability to communicate in English both verbal and written
- Excellent communication and multi-tasking skills
- Previous customer experience and the ability to work effectively under pressure
- Exceptional problem solving skills and the ability to maintain composure in difficult situations
- The ability to work by themselves or part of a team
Additional Information :
Salary:
$27.27 - $34.09 per hour
Ala Moana Hotel by Mantra is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Ala Moana by Mantra does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
