Head of Fraud Risk & Investor Protection, Personal Investor

The Head of Fraud Risk & Investor Protectionis a pivotal senior leadership role within Vanguards Personal Investor Division. The leader in this role will be responsible for developing operationalizing and scaling comprehensive fraud privacy and investor protection frameworks in close partnership with Enterprise Fraud.

This is a unique opportunity to build a fraud risk function that reinforces Vanguards mission to protect investors and uphold the highest standards of integrity. Youll lead innovative enterprise-aligned strategies to proactively mitigate fraud privacy and vulnerable investor risksensuring alignment with our business risk appetite and long-term client confidence.

Responsibilities:

• Coach guide develop and inspire a team of highly engaged crew (employees) fostering a culture of collaboration innovation high performance and continuous improvement. Provide guidance and training as necessary to develop crew. Set performance standards review performance and make informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Lead the fraud VIP and privacy operating model across Personal Investor to ensure roles and responsibilities across are clear with sufficient resources expertise and accountability. Strengthens first-line capability and accountability in fraud risk management.
• Evaluate propose and prioritize opportunities for fraud privacy and vulnerable investor risk management across operations and technology in partnership with product owners Enterprise Fraud Risk and enterprise partners. Act as embedded fraud risk specialist in support of critical client journeys/experiences.
• Develop and oversee execution of fraud vulnerable investor and client privacy strategies and practices. Provide regular oversight of existing fraud business policies to ensure alignment with/awareness of industry best practices. Ensure fraud risks are identified and managed at source in accordance with Vanguards Enterprise Security & Fraud (ES&F) standards.
• Proactively identify assess and monitor fraud privacy and vulnerable investor risks across Personal Investor products channels and client segments via robust control frameworks. Identifies risks and mitigants to Enterprise Fraud.
• Implement and refine fraud privacy and vulnerable investor business controls with clarity on ownership service levels and testing across stakeholders. Serve as the lead on the development of business control solutions that align with business risk appetite.
• Serve as the primary point of contact for Personal Investor on fraud rapid response. Ensure fraud privacy and vulnerable client incidents are thoroughly and timely investigated with appropriate mitigation and remediation actions applied to existing prevention practices.
• Coordinate with leaders within client-facing teams to raise awareness of appropriate fraud escalations regarding fraud and reduce escalations more appropriately handled by client-facing teams. Facilitate training and awareness programs to strengthen fraud risk understanding across the business.
• Partner with Enterprise Fraud and other corporate functions to respond to requests from regulators and the business.
• Participate in conferences seminars and ad hoc meetings with industry peers and experts to remain informed on the most recent fraud privacy and vulnerable investor trends as well as best in class associated operations technology people and processes.
• Develop and maintain deep subject matter expertise of the regulatory frameworks that apply to fraud privacy and vulnerable investor response and recovery.

Qualifications
Were seeking a seasoned fraud risk leaderideally from financial serviceswhos ready to build scale and lead with purpose. The ideal candidate will bring:

• Minimum of ten years related work experience. Supervisory experience preferred.
• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
• Proven success in building or enhancing fraud privacy or client protection risk and/or controls function.
• Deep knowledge of fraud typologies detection and prevention strategies and control frameworks.
• Familiarity with client privacy regulations and protocols for identifying and protecting vulnerable investors.
• Strong relationship management skills including experience partnering across the business (e.g. risk legal operations and technology) to execute risk strategies.
• Analytical mindset and comfort navigating ambiguity in a build environment.
• FINRA SIE Series 7 63 and 24 are required (or the ability to obtain them within a specified period).

Special Factors

Sponsorship

About Vanguard

At Vanguard we dont just have a missionwere on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.