Client Success Manager II Mid-Market

San Diego, CA - USA

Monthly Salary: $ 69500 - 88500

Posted on: 07-11-2025

Vacancies: 1 Vacancy

Job Summary

Why Lytx:

At Lytx we are passionate about our work and inspired to help make our roadways safer. As a Client Success Manager (CSM) youll serve as the main point of contact for Lytx clients throughout the client lifecycle from deployment through renewal. Youll manage a diverse portfolio of client accounts and partner with each client to understand their business and safety objectives. Thereafter youll be responsible for crafting an outstanding program solution that best meets our client needs. Lastly youll educate the client on best practices as well as focus on change management and user adoption. Most importantly youll have the opportunity to play a meaningful role in ensuring our clients are happy and stay a long-term partner who implements our products across their entire fleet!

Youll get to:

Develop and execute a customized Program Management Plan to meet Clients safety program objectives
Build positive relationships resulting in high levels of client engagement with assigned accounts
Act as a subject matter expert and consult on topics including change management communication strategy risk management coaching techniques and more
Partner with cross-functional teams to ensure smooth execution of installations training and customer support
Create and deliver effective web-based training and best practice presentations
Present data analytics highlighting program performance and financial metrics to executive-level clients
Serve as a point of escalation for Client issues
Assist in managing or leading special projects as needed

What youll need:

3 - 5 years experience in an account management role within a fast-paced commercial products or SaaS environment
Strong client support and problem resolution skills
Aptitude for numbers and expert skills with Microsoft Excel
Ability to effectively present key performance metrics to executive-level clients
Excellent written and verbal communication skills particularly strong persuasion and negotiation skills
Strong technical acumen; ability to learn technical products quickly and work effectively with both technical and non-technical teams.
Demonstrated success in managing complex projects
Experience with managed services trucking and the fleet industry is highly preferred
Ability to travel 10-15%

Benefits:

Medical dental and vision insurance
Health Savings Account
Flexible Spending Accounts
Telehealth
401(k) and 401(k) match
Life and AD&D insurance
Short-Term and Long-Term Disability
FTO or PTO
Employee Well-Being program
11 paid holidays plus 1 inclusive holiday per year
Volunteer Time Off
Employee Referral program
Education Reimbursement Program
Employee Recognition and Appreciation program
Additional perk and voluntary benefit programs

Salary is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is:

$69500.00 - $88500.00

Innovation Lives Here

Together we help save lives on our roadways!

Lytx Inc. is proud to be an equal opportunity employer. Were committed to building a diverse and inclusive workforce and do not discriminate based on race color religion sex sexual orientation gender identity or expression gender genetic information uniformed service national origin age veteran status disability pregnancy or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email . Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local state federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local state federal and regional laws.

Required Experience:

Manager

Why Lytx:At Lytx we are passionate about our work and inspired to help make our roadways safer. As a Client Success Manager (CSM) youll serve as the main point of contact for Lytx clients throughout the client lifecycle from deployment through renewal. Youll manage a diverse portfolio of client acco...

Why Lytx:

Youll get to:

Develop and execute a customized Program Management Plan to meet Clients safety program objectives
Build positive relationships resulting in high levels of client engagement with assigned accounts
Act as a subject matter expert and consult on topics including change management communication strategy risk management coaching techniques and more
Partner with cross-functional teams to ensure smooth execution of installations training and customer support
Create and deliver effective web-based training and best practice presentations
Present data analytics highlighting program performance and financial metrics to executive-level clients
Serve as a point of escalation for Client issues
Assist in managing or leading special projects as needed

What youll need:

3 - 5 years experience in an account management role within a fast-paced commercial products or SaaS environment
Strong client support and problem resolution skills
Aptitude for numbers and expert skills with Microsoft Excel
Ability to effectively present key performance metrics to executive-level clients
Excellent written and verbal communication skills particularly strong persuasion and negotiation skills
Strong technical acumen; ability to learn technical products quickly and work effectively with both technical and non-technical teams.
Demonstrated success in managing complex projects
Experience with managed services trucking and the fleet industry is highly preferred
Ability to travel 10-15%

Benefits: