Front Desk Associate Front Desk Agent 2nd Shift Part Time

Black Mountain, NC - USA

Monthly Salary: Not Disclosed

Posted on: 20 days ago

Vacancies: 1 Vacancy

Job Summary

Part-time

Description

Our Front Desk Agents serve our conference center guests by creating a welcoming and purposeful experience from the moment they arrive.

They bring God Glory by offering support hospitality and kindness in every interaction. As one of the first points of contact for our guests its important that our agents are warm helpful and create a lasting positive impression. By serving in this role you are helping us fulfill our Mission of Impacting Lives for Gods Glory through Purposeful Hospitality!

2pm-10pm

Part Time

Some weekends & holidays maybe required

Responsibilities

Coordinates guest arrival logistics by preparing group welcome packets issuing meal tickets and programming electronic room keys to ensure a seamless check-in experience.
Demonstrates a strong understanding of the reservation process including providing accurate information updating booking details and communicating effectively with guests and relevant Conference Center departments.
Delivers exceptional guest service by responding to inquiries providing directions facilitating check-ins and relaying guest requests to appropriate teams with professionalism and courtesy.
Executes cashier responsibilities including accurately receiving processing and reconciling guest payments in accordance with established procedures.
Oversees lost and found management and monitors Front Desk supply inventory ensuring organized operations and timely replenishment of materials.
Assists with end-of-conference procedures including account reconciliation and billing support to ensure accurate financial closeout
Other duties as assigned

Requirements

Office clerical work and/or computer or cashier experience (3-6 months preferred)
Willingness to learn Host or previous experience using Host (Preferred)
Demonstrates a high level of integrity and reliability in handling confidential information and daily responsibilities.
Strong customer-focused mindset with a commitment to providing excellent service and ensuring a positive guest experience.
Possesses a strong work ethic consistently showing initiative dependability and attention to detail.
Effective communicator both verbal and written with the ability to interact professionally with guests colleagues and leadership.
Proficient in keyboarding and calculator use with solid telephone etiquette and basic mathematical skills for handling transactions and guest inquiries.

Education Work Experience and Other Qualifications

Highschool Diploma or GED

Physical Demands and Work Environment

This job requires working irregular schedules (nights weekends holidays) and requires an individual with the ability to communicate and use good public relations
Accuracy and timeliness is necessary in performing job tasks
Ability to sit and work on a computer for long periods of time
Ability to lift up to 30lbs

Required Experience:

Part-timeDescriptionOur Front Desk Agents serve our conference center guests by creating a welcoming and purposeful experience from the moment they arrive.They bring God Glory by offering support hospitality and kindness in every interaction. As one of the first points of contact for our guests its ...