Automotive Service Advisor
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Job Location:
Columbia, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
8 days ago
Vacancies:
1 Vacancy
Job Summary
Join the Best Build Your Career with Walt Massey!
Ready to take the wheel on a rewarding career in the automotive industry At Walt Massey we dont just sell cars we build lasting relationships and deliver exceptional experiences every single day. If youre driven customer-focused and ready to grow this is your chance to join a winning team that feels like family.
Were proud to set every team member up for success with specialized training hands-on learning and continuous development opportunities because your growth drives our success.
What We Offer
Competitive pay and opportunities for advancement
Health dental and vision insurance
401(k) plans with company contribution
Paid holidays and vacation time
Paid professional training
A supportive energetic and team-oriented work environment
Your Role: Service Manager / Advisor
Youll be the driving force behind our service departments success ensuring our customers receive fast friendly and flawless service every time they visit.
Key Responsibilities:
Lead the flow of the service drive and ensure customers are greeted promptly and professionally
Take full ownership of the customer experience leaving every guest with a lasting positive impression
Act as a concierge for customer inquiries in person or over the phone ensuring no question goes unanswered
Monitor technician productivity and ensure time is effectively sold and utilized
Efficiently distribute work among technicians to maintain workflow and meet service goals
Provide accurate information about vehicle issues warranties and repair options
Maintain our Customer Success Index (CSI) at or above company standards
Assist in diagnosing vehicle problems and ordering necessary parts or tools
Oversee warranty claims training and the supervision of service team members
Reinforce company policies uphold standards and ensure compliance with all regulations
Foster strong relationships with manufacturers and promote a positive collaborative workplace
What Were Looking For
Outgoing professional and customer-first personality
Proven leadership and organizational skills
Excellent time management and communication abilities
Strong track record of sales and service success
Team-oriented self-motivated and proactive
Clean driving record and valid drivers license
Professional appearance and commitment to excellence
Diversity & Inclusion
At Walt Massey we believe in opportunity for all. Were proud to be an equal opportunity employer that celebrates diversity and prohibits discrimination or harassment of any kind including race color religion sex age national origin disability genetics veteran status sexual orientation or gender identity.
Drive Your Future with Walt Massey!
If youre ready to join a team thats passionate about people cars and customer satisfaction apply today and lets take your career to the next level!
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Finance Manager Walt Massey Automotive GroupDrive Your Career Forward with a Winning Team At Walt Massey Automotive, we don’t just sell cars — we create experie...
