Contract Administrator Fixed Term

Nationwide Specialist Services

Job Location:

Leeds - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Contract Administrator at The NSS Group

Part of Customer Service Cleaning

27000 per annum

6 Month Fixed Term maternity cover

The Division Customer Service Cleaning

The Customer Service Cleaning Division at NSS plays a pivotal role of our operations ensuring that our services run efficiently and exceed customer expectations. This dedicated team manages the scheduling and monitoring of jobs for our window cleaners ensuring tasks are completed on time and to the highest standards.

Additionally the division takes charge of maintaining the NSS operational system keeping customer details accurate and up to date.

Job Overview:

As part of our Cleaning Division Help Desk you will play a crucial role in ensuring the smooth operation of our services. Your primary responsibility will be to ensure all customers and contracts have valid purchase order numbers in place. You will also maintain and regularly update our NSS operational system ensuring customer details are accurate and up to date.

In this role you will provide service delivery reporting internally on a daily basis and administer the purchase order process by liaising with relevant departments. Youll take full ownership of the purchase order lifecycle including chasing expired purchase orders directly with customers and addressing any issues promptly. Regular updates will be provided to senior management to ensure transparency and resolve any discrepancies effectively.

This position is vital in maintaining the efficiency and accuracy of our operations while delivering excellent service to our customers.

Your job will include:

Ensure all Cleaning customers/contracts have a valid Purchase order in place
Ensure the Operational system is holding accurate customer information
Enforce the PO process and communicate with relevant departments
Take responsibility for managing the whole purchase order lifecycle
Manage the Additions and Reductions mailbox
Chase expiring purchase orders directly with customers
Escalate purchase orders issues to senior management
Provide stakeholders with regular update on the purchase order status
Provide service delivery reporting internally on a daily basis

What NSS will give to you:

Extended training and feedback in all areas of the role to ensure you are fully competent with continued on-going support
An opportunity to progress and develop within the company
A platform for your ideas and voice to be heard with help to implement changes which ensure the company is continuously improving
A friendly sociable office environment
Free refreshments at offices
Free onsite parking
Work pension
25 Days Holiday plus bank holidays

Experience / Personal Attributes Required:

Proficient with Microsoft packages specifically Excel Outlook Powerpoint and Word
Passionate about delivering customer service
Able to work well both independently and as part of a team
Good communication skills
High attention to detail

About NSS

Were a UK nationwide specialist services provider offering a unique package of self-delivered services anywhere in the UK.

We deliver a one-stop solution for planned and rapid response reactive services and were specialists at working at height.

From building maintenance to window and technical cleaning access equipment and electrical testing - our dependable in-house team works around the clock and across the nation setting new standards for safety speed and consistency. We call it reliably consistent expertise.

Everything we do at NSS is underpinned by our vision and values. We are proud to be Platinum accredited by Investors in People.

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Contract Administrator at The NSS Group Part of Customer Service Cleaning27000 per annum 6 Month Fixed Term maternity cover The Division Customer Service Cleaning The Customer Service Cleaning Division at NSS plays a pivotal role of our operations ensuring that our services run efficiently and exc...