UX Copywriter & AI Conversation Designer

Johannesburg - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Anticipated Contract End Date/Length: December 2026
Work Set Up: Hybrid

Our client in the global professional services industry is looking for a UX Copywriter & AI Conversation Designer to shape exceptional digital product experiences through impactful language and interaction design. The role combines UX writing content strategy and AI-driven communication crafting microcopy conversation flows and content frameworks that guide reassure and delight users at every touchpoint. This position suits a creative professional who understands user behaviour designs content that feels intuitive and human and leverages generative AI tools to deliver precise context-aware interactions.

UX Writing & Microcopy

Write clear concise and human-centred copy for product interfaces including buttons menus onboarding flows and error messages.
Maintain a consistent brand voice while adapting tone to context and user needs.
Simplify complex ideas into intuitive user-friendly language.

Content Strategy

Develop content guidelines tone-of-voice standards and editorial frameworks that scale across multiple products.
Collaborate with designers developers and product managers to integrate content into the design process.
Use research analytics and user testing insights to make data-informed content decisions.

AI Prompt Engineering

Write test and refine prompts for AI-powered features to ensure accurate relevant and brand-aligned responses.
Map and optimise conversational flows for chatbots virtual assistants and other AI-driven interactions.
Explore and apply emerging generative AI capabilities to enhance user experience.

Research & Iteration

Conduct content audits and usability reviews to identify areas for improvement.
Use insights from QA cycles A/B tests and live user sessions to refine copy and conversational design.

Qualifications :

Minimum 3 years of experience in UX writing content design or conversation design for digital products.
Degree in English Linguistics Journalism or Communications or equivalent writing qualification. Honours or Masters degree preferred.
Native or near-native English proficiency with exceptional editing and storytelling ability.
Strong understanding of UX principles accessibility standards and content usability.
Experience working with generative AI tools (e.g. ChatGPT Claude Gemini) and crafting effective prompts.
Skilled collaborator with experience working in agile cross-functional teams.
Familiarity with design tools such as Figma or equivalent.
Experience optimising conversational AI for tone inclusivity and accuracy is a bonus.
Knowledge of SEO and content performance metrics would be considered a bonus.
Familiarity with localisation and content adaptation for global audiences is a plus.

Additional Information :

Please include with your application:

Portfolio or samples showcasing UX writing microcopy or conversational design.
(Optional) Examples of AI prompts that demonstrate your approach to achieving high-quality results.

Candidates must be legally authorized to live and work in the country the position is based in without requiring sponsorship.

We appreciate your interest in this opportunity. Please note only applicants selected for an interview will be contacted.

HelloKindred is proud to be an equal opportunity employer committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race colour religion gender gender identity/expression sexual orientation national origin disability age or veteran status.

Remote Work :

Employment Type :

Contract

Anticipated Contract End Date/Length: December 2026Work Set Up: HybridOur client in the global professional services industry is looking for a UX Copywriter & AI Conversation Designer to shape exceptional digital product experiences through impactful language and interaction design. The role combine...

Anticipated Contract End Date/Length: December 2026
Work Set Up: Hybrid

UX Writing & Microcopy

Write clear concise and human-centred copy for product interfaces including buttons menus onboarding flows and error messages.
Maintain a consistent brand voice while adapting tone to context and user needs.
Simplify complex ideas into intuitive user-friendly language.

Content Strategy

Develop content guidelines tone-of-voice standards and editorial frameworks that scale across multiple products.
Collaborate with designers developers and product managers to integrate content into the design process.
Use research analytics and user testing insights to make data-informed content decisions.

AI Prompt Engineering

Write test and refine prompts for AI-powered features to ensure accurate relevant and brand-aligned responses.
Map and optimise conversational flows for chatbots virtual assistants and other AI-driven interactions.
Explore and apply emerging generative AI capabilities to enhance user experience.

Research & Iteration

Conduct content audits and usability reviews to identify areas for improvement.
Use insights from QA cycles A/B tests and live user sessions to refine copy and conversational design.

Qualifications :

Minimum 3 years of experience in UX writing content design or conversation design for digital products.
Degree in English Linguistics Journalism or Communications or equivalent writing qualification. Honours or Masters degree preferred.
Native or near-native English proficiency with exceptional editing and storytelling ability.
Strong understanding of UX principles accessibility standards and content usability.
Experience working with generative AI tools (e.g. ChatGPT Claude Gemini) and crafting effective prompts.
Skilled collaborator with experience working in agile cross-functional teams.
Familiarity with design tools such as Figma or equivalent.
Experience optimising conversational AI for tone inclusivity and accuracy is a bonus.
Knowledge of SEO and content performance metrics would be considered a bonus.
Familiarity with localisation and content adaptation for global audiences is a plus.

Additional Information :

Please include with your application:

Portfolio or samples showcasing UX writing microcopy or conversational design.
(Optional) Examples of AI prompts that demonstrate your approach to achieving high-quality results.

Candidates must be legally authorized to live and work in the country the position is based in without requiring sponsorship.

We appreciate your interest in this opportunity. Please note only applicants selected for an interview will be contacted.

Remote Work :

Employment Type :

Contract

Key Skills

CSS
InVision
Balsamiq
HTML5
Information Architecture
Ux
Usability
Wireframing
UI
Axure
Responsive Web Design
Sketch

Apply Now

About Company

HelloKindred

Who is HelloKindred?HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.Our vision is to make work accessible and people’s lives better. We do this by disrupting tradi ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click