Telecom Voice Engineer
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Job Location:
Rolling Meadows, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
06-11-2025
Vacancies:
1 Vacancy
Job Summary
Job Title: Telecom Voice Engineer
Job Location: Rolling Meadows - Illinois
Job Type: Contract
Job Description:
Technical Skills Primary
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Deep expertise in Genesys Cloud architecture call routing and telephony integrations
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Demonstrated experience in MA voice system integrations and migrations
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Strong knowledge of SIP QoS VLANs and cloud telephony solutions
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Familiarity with Microsoft Teams Phone System Direct Routing SBC management and Cisco VoIP CUCM solutions
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Experience with contact center analytics and reporting tools
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Knowledge of hybrid telephony environments and cloud migration strategies
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Certifications such as Genesys Cloud Certified Professional GCPGC or Microsoft Teams Voice Engineer Expert
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Familiarity with regulatory compliance for voice systems eg E911
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Lead the assessment design and deployment of Genesys Cloud platforms during MA activities
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Evaluate legacy contact center infrastructures and recommend integration or migration strategies
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Configure and optimize Genesys Cloud applications routing and workforce management systems
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Manage and integrate telephony solutions with SIP trunks and cloud infrastructure
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Develop and implement call flow designs and routing strategies for operational continuity
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Serve as backup support for Microsoft Teams Phone System and Cisco Unified Communications Manager CUCM
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Assist with integration of hybrid communication environments as needed
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Collaborate with IT network and security teams to ensure Genesys Cloud integration aligns with broader infrastructure
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Provide technical expertise and training to internal stakeholders during MA projects
Technical Skills Secondary Nice to have
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Project management and organizational skills
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Collaboration with vendors and service providers to address system issues
Soft Skills
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Excellent analytical and problem-solving skills
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Strong verbal and written communication abilities
Key Skills
- EIGRP
- VOIP
- VMware
- Avaya
- BGP
- LAN
- OSPF
- QoS
- Project Planning
- Scripting
- Unity
- Troubleshooting
