Senior Analyst, Sales Operations

Bangalore - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen Group is a workforce management provider operating throughout India and several other countries worldwide. The client below is a leading technology company offering a range of IT solutions to businesses and organizations enabling them to transform their digital futures

Position: Senior Analyst Sales Operations

Location: Bangalore/Hyderabad

Duration: 12 Months

Job Type: Contract

Work Type: Onsite

Job Description:

The client provides technology that transforms the way we all work and live. But we are more than a technology company - we are a people company. We inspire challenge and respect every one of our over 100000 employees.
We also provide them with unparalleled growth and development opportunities.
Discover this for yourself as an Analyst Sales Operations on our Sales Support team.
Sales Support plays a critical role in ensuring the smooth operation of sales platforms and customer-facing tools.
As an Analyst you will be responsible for incident management technical troubleshooting and coordination across teams to resolve issues impacting sales systems order management and customer care tools.
Youll also support the clients Premier Page platform helping internal users navigate and resolve technical challenges.
This role requires strong analytical skills a customer-first mindset and the ability to work cross-functionally to minimize service disruptions and enhance user experience.

Key Responsibilities

Provide first-level technical support and incident management for sales tools OMS and Premier Page platforms.
Troubleshoot and resolve issues or escalate to appropriate teams when necessary.
Collaborate with IT operations and support teams to ensure minimal disruption to business processes.
Educate users and offer proactive support for recurring or known issues.
Work flexible hours including evening or night shifts to support global operations.

Essential Requirements

High school diploma or equivalent; associate degree or technical coursework preferred.
1 2 years of relevant experience in technical support or sales operations.
Verbal and written expertise in German x2 or French x1 or Japanese x2 or Chinese x2 or Portuguese x1 or Spanish x1 or Korean x1
Strong troubleshooting skills and familiarity with the clients tools related to customer care order processing and sales.
Excellent communication and coordination skills across teams and stakeholders.
Strong analytical and problem-solving abilities.

Desirable Requirements

Knowledge of the clients Premier ecosystem and sales processes.
Experience with order-to-cash (OTC) workflows.
Ability to multitask and thrive in a fast-paced environment.
Proficiency in Microsoft Office tools (Outlook Teams Excel Word OneNote).

Mandatory Skills

1 3 years in international BPO
STS Order Management or OTC background
Verbal and written expertise in any one German x2 or French x1 or Japanese x2 or Chinese x2 or Portuguese x1 or Spanish x1 or Korean x1
Support experience in similar domains
Strong verbal and written communication
Multi-tasking stakeholder engagement and real-time problem-solving

Experience:

Total Exp 1-3 yrs
Rel Exp- 1-3 yrs

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen Group is a workforce management provider operating throughout India and several other countries worldwide. The client below is a leading technology company offering a range of IT solutions to businesses and organizations enabling them to transform their digital futures P...