PTC Microsoft CE CRM Developer
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Job Location:
Harrisburg, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
PTC - Microsoft CE CRM Developer
**Remote w/ occasional onsite requirements**
**Remote w/ occasional onsite requirements**
Description of Duties
Configure and develop the PTCs Microsoft CE CRM system based on the functional and technical tasks developed as part of an Agile Backlog process.
Collaborate with technical leads project managers and other stakeholders to ensure successful project delivery.
Work closely with and be a member of a team led as assigned by the PTC to implement solutions as defined.
Support the Function Lead in defining functional requirements for integrating Dynamics 365 CE with Contact Center applications self-service portals SAP and payment gateways.
Ensure the seamless integration best in class performance and efficient data flow across systems.
Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE solutions.
Promote user adoption through effective change management and support.
Provide ongoing support and optimization for Dynamics 365 CE solutions.
Identify and implement improvements to enhance system functionality and user experience.
Configure Dynamics 365 CE applications to meet specific business requirements.
Configure Dynamics 365 Customer Service functionality including Channels Workstreams Unified Routing etc. for Omnichannel features.
Work with technical teams to ensure customizations and integrations are aligned with functional needs.
Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within Application Lifecycle Management best practices PTC Standards and PTC Software Development Lifecycle documentation.
Develop and maintain a productive working relationship with technology staff business owners project sponsors vendors and key clients.
Lead and participate in project team activities for system work efforts related to enterprise systems.
Work independently to accomplish the tasks and duties assigned.
Adhere to and follow all PTC standards policies and procedures.
Utilize various software and/or technology tools to perform job duties.
Perform tasks and other duties as assigned by the PTC.
Fully document all created work associated with this position including technical and functional designs and diagrams test plans test scripts impact analysis reports lessons learned best practices for others to follow plus any other documentation as required by the PTC. This documentation shall follow the format and / or templates as instructed by the PTC.
Minimum Experience
5 years experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.
Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service including customization configuration and user management.
Strong knowledge of Contact Center applications (e.g. Telephony & IVR based solutions) self-service web portals and native mobile applications.
Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high volume contact centers.
3 experience configuring Dynamics 365 Customer Service functionality including Omnichannel Unified Routing etc.
Hands-on experience with integrating Dynamics 365 CE with back-office systems (e.g. ERP) and payment gateways.
Familiarity with Agile development methodologies.
Proficient in Microsoft Office 365 suite (Teams Word Excel PowerPoint) and Microsoft ADO Testing Module.
Bachelors degree in business management or information systems.
This role should have the following certifications:
Dynamics 365 Fundamentals (MB-910).
Microsoft Power Platform Dynamics 365 Core (MB-200).
Power Platform App Maker Associate (PL-100).
Dynamics 365 Customer Service Functional Consultant Associate (MB-230).
Power Platform Developer Associate (PL-400).
This role should be working towards the following certifications:
Power Platform Functional Consultant Associate (PL-200).
Dynamics 365 Power Platform Solution Architect Expert (PL-600).
MS Dynamics Fast Track recognized architect.
Microsoft Most Valuable Professional (MVP) recognized.
Soft Skills:
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Ability to lead and collaborate with cross-functional teams.
Detail-oriented with strong organizational and project management skills.
Additional beneficial skills include:
Enterprise Business Solutions specifically SAP projects.
ITIL / ITSM practices and methodologies.
Equivalent combination of education and/or experience may be accepted.
Engagement Requirements
Candidates location is preferred to be within the Continental United States.
The work location will be virtual/remote until further notice. When required to be onsite the work location will be at either PTCs Central Administration Building located at 700 South Eisenhower Boulevard in Middletown PA or PTCs Turnpike Industrial Park location located at 2850 Turnpike Industrial Drive Middletown PA.
The resource shall attend onsite meetings at one of the PTC Middletown PA locations for 1 week per month based on the schedule set by the PTC.
In-person interviews or work sessions with stakeholders will be conducted at the PTC facilities in Middletown PA.
The resource may be required to provide onsite post go-live support activities at one of the PTC Middletown PA locations. This includes one or more one-to-two week tours of duty onsite on a rotating basis with other team members. The post go-live support period is planned for the six months beginning immediately after the UBOS is live with active customers.
The resource shall attend an orientation session onsite at one of the PTCs Middletown PA offices. The resource shall be onsite for the full day of this orientation where they will pick up any assigned PTC Equipment by the resource. Equipment will not be shipped and cannot be pick up by anyone other than the selected resource. Travel costs associated with picking up this equipment plus the orientation day will not be reimbursed.
If the resource is based within a 3-hour commuting distance of the PTCs Middletown PA offices then no additional compensation for any travel is allowed. The rate is inclusive of any travel costs.
Key Skills
- Junit
- Customer Service
- Freelancing
- Industrial Safety
- ACCA
- Arbitration
