Director Network Services

General Summary of Position:

The Director of Network Services is the chief architect and leader of the Network Services group in Information Technology. The Director of Network Services is responsible for managing leading and expanding the skillset of the Network Services team as well as the overall operations architecture expansion and advanced support of network-related systems to meet the business needs of UMass Lowell.

Under the direction of the Associate CIO of Network and Communication Services the Director of Network Services has a broad and deep view of UMass Lowells network-related technology systems as well as a thorough understanding of the business drivers that impact those technology systems. As a team leader and project coordinator of highly advanced network systems this individual is responsible for not only leading all aspects of the Network Services team but providing thought-leadership advanced mentoring expert technical/strategic support and ensuring the overall function of the universitys network services. They are responsible for the selection adoption and assimilation of new architectural and operational solutions as well as the continued support of existing services.

The Director is the highest internal escalation point for all issues related to the universitys network systems and functions as a mentor to other members of IT both inside and outside of their addition to knowledge of network systems the Director of Network Services is expected to make meaningful contributions to all areas of UMass Lowells technology infrastructure including voice services systems engineering instructional technologies audio/visual security and academic/research technologies.

The Director is responsible for providing career coaching mentorship and professional guidance to members of their team to help shape the future of technology services at UMass Lowell. This individual will be responsible for and be required to build relationships across the campus to design communicate and socialize changes to technology systems. Additionally the Director will build consensus to ensure that ITs strategy relating to network infrastructure meets the needs of the campus immediately and in the future.

Minimum Qualifications (Required):

• 12 years of experience architecting and directly supporting complex multi-vendor network routing and switching in an Enterprise or University setting
• 8 years of experience in progressive leadership roles
• Experience with network equipment from Extreme Networks HPE/Aruba and Juniper
• Bachelors degree required
• Proven commitment to coach mentor and direct technical staff
• Demonstrated mastery of industry best practices relating to network services design architecture and data security practices
• Demonstrated curiosity and thought leadership proactively researching and evaluating emerging technologies with a strategic focus on next-generation network solutions

Additional Considerations:

• Masters degree strongly preferred
• Experience designing configuring and troubleshooting network equipment from Extreme Networks and HPE/Aruba
• Experience with ExtremeCloud IQ Aruba ClearPass and related network management/monitoring systems
• Industry-recognized certifications such as Extreme Certified Professional or Aruba Certified Solutions Professional

Special Instructions to Applicants:

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

This is a full-time benefited SEIU union position inP23 with anticipated hiring range of $135000-$145000.

Initial review of applications will begin immediately and continue until the position is filled. However the position may close when an adequate number of qualified applications is received.

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.