Customer Service Advisor Care Wellbeing Hub Adults

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

Lincolnshire - UK

Monthly Salary: £ 16 - 16

Experience Required: 1-3years

Posted on: 06-11-2025

Vacancies: 1 Vacancy

Job Summary

3 months contract with a Local Authority

Job Summary:

The Customer Service Advisor will work within Lincolnshire County Councils Care & Wellbeing Hub acting as the first point of contact for adults requiring support and advice.

The role involves handling complex and sensitive enquiries via telephone and email using a strength-based approach to assess needs and provide appropriate guidance.

This is a temporary 12-week assignment based at Lancaster House Lincoln with potential for agile working once fully trained.

Key Duties/Accountabilities (Sample):

Respond to incoming calls and emails from the public and professionals regarding Adult Care services.

Use professional curiosity and call control to gather accurate information and determine appropriate outcomes.

Record and update customer interactions accurately in internal systems.

Identify safeguarding concerns and escalate according to procedures.

Support customers in accessing services such as the Lincolnshire Carer Service and Wellbeing Service.

Maintain high levels of customer service in line with council standards.

Participate in training and ongoing professional development.

Skills/Experience:

Experience in a busy customer service or call centre environment.

Excellent communication and interpersonal skills.

Strong typing and IT skills including accurate data entry while managing calls.

Ability to handle sensitive and emotive situations with professionalism.

Knowledge or experience in social care is desirable but not essential.

Additional Information:

The closing date: 12/11/2025.

Ability to work flexibly between 08:0020:00 Monday to Friday.

Temporary role: 12 weeks 37 hours per week.

Location: 3rd Floor Lancaster House Orchard Street Lincoln LN1 1XX.

Full induction and training provided.

Required Skills:

Experience in a busy customer service or call centre environment. Excellent communication and interpersonal skills. Strong typing and IT skills including accurate data entry while managing calls. Ability to handle sensitive and emotive situations with professionalism. Knowledge or experience in social care is desirable but not essential.

3 months contract with a Local Authority Job Summary: The Customer Service Advisor will work within Lincolnshire County Councils Care & Wellbeing Hub acting as the first point of contact for adults requiring support and advice. The role involves handling complex and sensitive enquiries via telephone...