Level 1 Help Desk Analyst

Conyers, GA - USA

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Vocational/Technical degree in computer applications computer technology or a closely related area from an accredited college
Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook MS Office Win 7 and 10 Active Directory.
Monitor ticket queues assign tickets to appropriate internal and external support staff escalate tickets outside of SLAs until resolved.
Install and perform minor repairs to hardware software or peripheral equipment following design or installation specifications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Bilingual - Spanish
IT Help Desk Call Center exp

Required Experience:

Vocational/Technical degree in computer applications computer technology or a closely related area from an accredited college Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook MS Office Win 7 and 10 Active Directory.Monitor ticket queues assign tic...