Manager, Business Continuity and Operational Resilience

Manager Business Continuity and Operational Resilience

Do you want to be part of an organization thats dedicated to helping Capital One identify manage and effectively mitigate risk for our customers our communities and our associates Capital One is seeking an enthusiastic self-motivated Risk Manager to join the Business Continuity Risk Management (BCRM) team within the Operational Risk Management second line of defense. BCRM is responsible for independent governance and oversight of Capital Ones business continuity and operational resilience practices enabling Capital One to respond to and recover from business disruptions.

The ideal candidate is experienced at coordinating cross-functional stakeholders across lines of defense and can effectively communicate to Senior Leaders while comfortably navigating through ambiguity and exercising exceptional critical thinking skills. This candidate will be responsible for supporting the Operational Resilience workstream primarily designing and executing governance routines for the Operational Resilience workstream. Additionally this role will support providing effective risk advice and challenge to business decisions and activities impacting Operational Resilience services. This role offers the opportunity to thrive in a fast-paced and collaborative environment by applying critical thinking skills to solve complex problems.

Responsibilities:

• Coordinating with other second-line groups including Third Party Risk Management Cyber and Technology and Data Risk Management to design and implement oversight and challenge routines for the Operational Resilience framework

• Designing owning and coordinating with first-line stakeholders to execute governance routines that will transition our Operational Resilience framework and activities into BAU routines including but not limited to:

  • Regular review and updates of Essential Business Service

  • Evaluating test and exercise results against Service Disruption Tolerance

  • Regular reporting of Operational Resilience key risks and program status

• Effectively challenge business decisions and activities that impact operational resilience and overseeing remediation through completion

• Support designing new capabilities in our system of record to effectively document Operational Resilience information

Skills and capabilities:

• Strong analytical critical thinking and problem solving skills; ability to connect the dots

• Proven ability to successfully lead strategic cross-functional process initiatives

• Ability to distill complexity and drive alignment across stakeholders from multiple lines of business and defense

• Proven ability to work independently; flexible to change in a fast paced environment that requires the balancing of competing priorities

• Strong risk judgment

• Excellent communicator and influencer across various levels of stakeholders

Basic Qualifications:

• Bachelors Degree or military experience

• At least 5 years of experience in a Risk Management or Crisis Management role

• At least 3 years of experience working within a business continuity business resiliency or operational resiliency environment

• At least 2 years of experience supporting formal risk assessments Risk Control Self Assessments (RCSAs) Hazard Vulnerability Analysis (HVAs)

Preferred Qualifications:

• Experience with Operational Resiliency software tools (Fusion Archer)

• Associate Business Continuity Professional (CBCP) or Associate Business Continuity Professional (ABCP) certifications

• Understanding of IT environments; experience with linkage between Business Continuity and Disaster Recovery

• Experience working in the financial services industry

• Experience responding to audit or regulatory examiner requests Office of the Comptroller of the Currency (OCC) Federal Reserve Board (FRB) Federal Financial Institutions Examination Council (FFIEC) Farm Credit Administration (FCA)

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).