Field Service Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem MDI Brand/Mobile Demineralization/Deionization systems : mobile trailer-based units that provide ultra-pure water for industrial and commercial use

The Field Service Manager with a DOT Background is responsible for managing the overall service activities within the organization. This role involves leading a team of service professionals developing and implementing service procedures and ensuring compliance with industry standards and regulations. The Service Operations Supervisor conducts regular audits reviews service data and collaborates with other departments to address service issues and drive continuous improvement. Key responsibilities include managing service documentation providing training and development opportunities for staff and reporting on service performance to senior management.

Direct reports 7 CDL A

Responsibilities: DOT Background

• Staff Management:
• Promote Safety Awareness: active observation and coaching
• Hire train and evaluate service technicians
• Create work schedules and assign tasks to team members
• Provide guidance and support to team members
• Address and resolve any employee issues or conflicts

Customer Service:

• Ensure high levels of customer satisfaction by addressing any concerns or complaints
• Develop and maintain strong relationships with customers
• Collaborate with sales team to identify and pursue new service opportunities

Inventory Management:

• Monitor and maintain inventory levels of service parts and equipment
• Coordinate with procurement team to order necessary supplies
• Conduct regular inventory audits to ensure accuracy and minimize waste

Budgeting and Cost Control:

• Develop and manage service department budget
• Identify and implement cost saving measures
• Monitor expenses and ensure they are within budget guidelines

Quality Control:

• Establish and maintain quality assurance standards for service department
• Conduct regular inspections and audits to ensure compliance
• Implement corrective actions as needed to improve service quality

Safety and Compliance:

• Ensure service department follows all safety regulations and guidelines
• Develop and implement safety training for service technicians
• Stay up-to-date on industry regulations and make necessary adjustments to comply

Reporting and Communication:

• Prepare and present regular reports on service department performance
• Communicate regularly with upper management on service operations and any issues or concerns
• Collaborate with other departments to improve overall company performance.

Team Management:

• Understand team dynamics and effective management practices. Supervisors should be adept at balancing individual tasks with overseeing team performance.
• Conflict Resolution: Ability to address conflicts within the team professionally and constructively.
• Motivational Skills: Inspire and motivate team members to achieve their best.

Qualifications:

• Background with Federal Motor Carrier Safety Administration ( FMCSA ) regulations
• Department of Transportation (DOT)background
• Preferred - bachelors degree in Business Administration Supply Chain Management or a related field with at least 4 years experience with at least 1 year experience as a people manager or equivalent work experience that provides exposure to fundamental theories principles and concepts.
• In-depth understanding of inventory management principles and practices.
• Experience with developing and implementing inventory management policies and procedures.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Proficiency in inventory management software and systems.

Xylem does not provide visa sponsorship for this position

The estimated salary range for this position is $85000 to $110000 plus an annual bonusStarting pay is dependent on multiple factors such as skills experience and work location and is not typically at the top of the Xylem we offer a competitive compensation package with a generous benefit package including Medical Dental Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement.

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.