Experience Research Vice President
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Job Location:
Brooklyn, NY - USA
Monthly Salary:
$ 137750 - 200000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Define experience strategy navigate complex ambiguous spaces and transform Discovery research into clear actionable direction and bring thought leadership and expertise to Experience Design.
As an Experience Research Vice President in Employee Experiences youll play a pivotal role in shaping the UX and Service Design strategy across our products and services. Leverage your deep expertise in Discovery research methodologies Service Design thinking and strategic insights to define experience strategy rooted into the critical wants needs and abilities of our users. Your work will provide the foundation used to inform best-in-class omni-channel end-to-end experiences for employees across the firm. Apply your advanced knowledge of qualitative and quantitative methods to critically analyze the effectiveness of our existing and future experiences as you collaborate with cross-functional teams and partner with senior leadership to shape product strategy and organizational vision.
Job Responsibilities
Design and execute comprehensive discovery research studies to identify user needs behavioral patterns and opportunity spaces that foster product innovation and strategic differentiation in ambiguous problem spaces
Lead service design/multi-touchpoing initiatives to shape end-to-end experiences across complex omni-channel ecosystemscreating journey maps service blueprints and storyboards to identify pain points opportunities for improvement and champion innovation in products and features
Apply advanced mixed-methods expertise (ethnography contextual inquiry in-depth interviews diary studies surveys) to translate insights into actionable strategic recommendations that shape product direction and enhance user experience
Partner with senior leadership and product development teams to integrate user-centric decision-making into product prioritization roadmap development and strategic visiontranslating research into compelling narratives that drive executive action
Develop comprehensive service strategies that align business objectives with user needs across multiple products and platforms incorporating inclusive design principles for seamless personalized and accessible experiences
Facilitate collaborative research synthesis with cross-functional teams to scope qualitative research data analysis and usability testing that informs future-state blueprinting service vision and concept development
Communicate methodologies insights and strategic recommendations effectively to executive leadership and stakeholders at all levels of the organization championing research best practices and user-centered decision-making
Required Qualifications Capabilities and Skills
5 years of experience or equivalent expertise in generative and evaluative user experience research with a strong focus on discovery research strategic research and mixed-methods approaches
Proven ability to conduct research methods including ethnography contextual inquiry in-depth interviews diary studies and advanced qualitative data analysis to identify actionable insights for user experience design and product strategy
Knowledge of service design methodologies and advanced qualitative methods with evidence of research findings and strategic recommendations that improved product or feature design and shaped product direction
Demonstrated experience collaborating with cross-functional teams including senior leadership product managers designers and developers to inform product prioritization and shape vision
Experience designing high-quality studies with an iterative mindset and ability to navigate complex problem spaces bringing structure and clarity to undefined challenges and adapting study parameters to accommodate changing product needs
Has produced artifacts/frameworks including journey maps service blueprints and storyboards to drive decision-making by stakeholders
Preferred Qualifications Capabilities and Skills
Experience applying research in domains with complex global policy and/or regulatory and business constraints
Experience leading teams through ambiguous problem spaces and synthesizing diverse data sources into coherent strategic imperatives
Strong portfolio showcasing case studies with tight narratives that demonstrate an ability to address business challenges through discovery research strategic insight and service design
Experience working within complex omni-channel ecosystems that are supported by multiple platforms
Strong information communication and visualization capabilities to effectively convey multi-touchpoint systems opportunities and future-state vision to executive stakeholders
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
