Customer Care Manager
Share
Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
14 days ago
Vacancies:
1 Vacancy
Job Summary
Customer Care Manager Curve Hospitality Houston TX
About Curve Hospitality
Curve Hospitality is a leading provider of custom furniture fixtures and equipment (FF&E) solutions for the hospitality industry. We specialize in creating high-quality design-driven products through our in-house interior design team and global manufacturing network. Our mission is to deliver exceptional products and experiences that elevate every hotel project we touch.
Curve Hospitality is a leading provider of custom furniture fixtures and equipment (FF&E) solutions for the hospitality industry. We specialize in creating high-quality design-driven products through our in-house interior design team and global manufacturing network. Our mission is to deliver exceptional products and experiences that elevate every hotel project we touch.
Position Overview
Were seeking an experienced and highly organized Customer Care Manager to lead our post-sales service operations. This role ensures that every client experience from purchase to delivery and installation meets Curves standards of excellence. The ideal candidate is detail-oriented proactive and thrives in a fast-paced collaborative environment.
Were seeking an experienced and highly organized Customer Care Manager to lead our post-sales service operations. This role ensures that every client experience from purchase to delivery and installation meets Curves standards of excellence. The ideal candidate is detail-oriented proactive and thrives in a fast-paced collaborative environment.
Key Responsibilities
- Lead and mentor the Customer Care team to ensure timely and effective resolution of client inquiries and service issues.
- Serve as the main point of contact between clients logistics accounting and project management teams.
- Oversee warranty claims replacements and service requests from start to finish.
- Track and report key customer service metrics and identify opportunities for process improvement.
- Coordinate with manufacturing and logistics partners to ensure client satisfaction and delivery accuracy.
- Maintain detailed records of communications ensuring transparency and accountability.
Qualifications
- Bachelors degree or equivalent experience.
- 35 years of customer service management experience preferably in hospitality furniture or manufacturing.
- Strong leadership problem-solving and communication skills.
- Proficiency in CRM or ERP platforms ( experience a plus).
- Ability to manage multiple priorities and deadlines in a dynamic environment.
Why Join Curve Hospitality
At Curve youll be part of a passionate team shaping the future of hospitality design and manufacturing. We offer competitive compensation growth opportunities and a collaborative culture that values innovation integrity and service.
At Curve youll be part of a passionate team shaping the future of hospitality design and manufacturing. We offer competitive compensation growth opportunities and a collaborative culture that values innovation integrity and service.
About Us
OUR CORE VALUES
Curve Hospitality has a captivating origin story. Our two founders launched the bustling hospitality furniture company in 2009 with a bold vision: to provide exceptional customer service that surpasses all expectations. From the outset they made building long-term client relationships their top priority. Drawing on their extensive knowledge of the hospitality industry they quickly realized that customer retention was critical for sustainable growth.
Today our team comprises seasoned professionals who bring diverse experiences and expertise to the table. We have hotel owners operators interior designers technicians procurement specialists project managers and customer service representatives who work collaboratively to assist our clients and find quick solutions to their challenges.
But what sets us apart is that our founders are still very much involved in the day-to-day operations of the business. They personally address issues with clients and provide additional resources and support to maintain strong client relationships. At Curve Hospitality we pride ourselves on our ability to not just meet but exceed our clients expectations.
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
