Homeownership Coordinator

Homeownership Coordinator

Salary 27574 to 42773 per annum depending on skills and experience

Permanent Full time (37.5 hpw)

South (Home Based)

Home a place where you belong

Are you a dynamic customer focussed housing specialist looking for a new challenge in an exciting organisation Were looking for a Homeownership Coordinator committed to delivering a consistent and professional Homeownership service aligned with legislation Home Group policy and our Customer Promise. A key partner to our Operations youll collaborate with various teams including Maintenance Sales Development and Legal and manage various home ownership tenures including Right to Buy Retirement Shared Ownership and more!

What youll do

• Engage actively in driving customer satisfaction to new heights by delivering exceptional and evolving services.

• Manage Homeownership funds meticulously ensuring service charges are calculated accurately in line with statutory requirements and our policies.

• Be on the move to engage stakeholders attending regional and customer involvement meetings enriching our community connections.

• Serve as the go-to expert for complex lease and account queries facilitating seamless collaboration between legal sales maintenance and development teams.

• Champion the Homeownership services within Home Group influencing decisions and fostering cross-departmental collaboration to enhance operational effectiveness.

Why join us

This is more than ajobitsa place where you feel valued. You get great training support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UKs top 10 Great Places to Work!

You have

• Either an accountancy qualification (AAT) or membership in the Institute of Residential Property Managers (IRPM) or the drive to achieve one showcasing your commitment to professional development.

• A wealth of experience dealing with complex legal issues underpinned by a thorough understanding of relevant legislation and best practices ensuring our services remain top-notch.

• Exceptional customer service skills equipped to handle challenging situations with professionalism and grace.

• A background in a Homeownership/service charge environment demonstrating your ability to engage effectively with Homeownership customers and understand their needs.

• Strong organisational and communication skills enabling you to build robust stakeholder relationships and manage your tasks efficiently.

• Expertise in service charge management backed by solid numeracy and financial data analysis skills ensuring transparency and accountability in customer dealings.

Stronger together

We do our best work when were ourselves. Thats why inclusion wellbeing and our diversity networks help makeHome Group a great place to work!

The practical bits

• Were a flexible organisation youll manage your own diary so if you need to nip out to walk the dog or do the school run were ok with that!

• This is a home based role but occasional travel and regular office attendance is required.

Whats in it for you

• 34 days leave (includes bank hols and a me day to use whenever you fancy) increasing to 39 the option to buy 5 more and time off for volunteering too!

• Health cash plan saving you from 1140 per annum. Well cover your costs (and kids if you have them) towards dental optical prescriptions alternative therapies and lots more.

• Over 800 high street discounts on groceries holidays and days out. Looking for a new phone bike or car Save money with us.

• Were Investors in People Platinum employer a Great Place to Workand10^thBest place in the UK for Wellbeing

• Generous pension scheme with life insurance of 3x salary. Explore our full range ofbenefitson our website.

Find out more

Click APPLY NOW to see our Homeownership Coordinator Job Description find out about us and for help to apply. Roles can close early so dont wait. For reasonable adjustments email k

Homeownership South