Talent Partner Customer Operations

Were Capital on Tap
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Why Join Us
We empower you to be innovative and solve complex problems. Take ownership make an impact and thrive in our scaling and agile environment.

This is a Hybrid role working from our Cardiff Offices 2 days a week.

The Role

Were growing fast - and so are our Customer Operations teams. Customer Operations is at the heart of Capital on Tap - making sure everything runs smoothly for our customers. Youll be handling the entire recruitment lifecycle using both tried and tested methods as well as creative new ways to attract source and secure top talent for Capital on Tap.

Youll join a vibrant energetic team that thrives on collaboration and innovation. Together were continually refining our approaches exploring new methods and making a real impact. This is a fantastic opportunity to stretch your skills and introduce fresh ideas!

We place a huge emphasis on continual learning and have created an environment where this is possible every day. Internal mobility is important to us and our goal is to help every employee realise their aspirations. Why not check out what you need to do to progress in this role at Capital on Tap here!

What youll be doing

• Owning and driving end-to-end recruitment processes
• Proactively sourcing candidates through various channels including our CRM Job Boards LinkedIn and WTTJ
• Providing a great candidate experience from application to offer
• Using Data to inform and advise your hiring managers and iterate processes
• Being a DE&I champion educating hiring managers and helping us attract a diverse pool of candidates
• Keeping our ATS (Greenhouse) up to date and following best practices
• Building strong relationships across the business to understand hiring needs priorities and pain points

Were Looking For

• Experience in an in-house Talent Team
• Proven experience in sourcing candidates through various channels
• Familiarity with Applicant Tracking Systems
• Strong organisational and time management skills with the ability to prioritise tasks effectively
• Proactive approach to problem-solving and the ability to take ownership of tasks
• Ability to influence key stakeholders and decision-makers
• High levels of emotional intelligence and the ability to work well with a wide range of people

Diversity & Inclusion
We welcome consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table arcade machine beer tap and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits values and mission here.

Interview Process

Stage 1: 30-minute Initial Interview Video Call

Stage 2: 60-minute Case Study & Interview Video Call

Stage 3: 90-minute Final Stage In-Person

Other Info
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Excited to work here Apply!
If youd like to progress your career within our fast growing profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)