Title: Field Service Engineer Northeast
Responsible Manager: SCCT Service Manager Northeast
Location: Devens Massachusetts
Note: This position is for an On-site Field Service Engineer. However if the assignment should end the position would then revert to a Field Service Engineer role where travel is required. We are looking for an experienced energetic and motivated On-site Service Engineer to join our team. As a On-site Service Engineer you will be responsible for providing service and support for local customers equipment. You will manage all on-site installation repair maintenance diagnosing technical problems and determining proper solutions in order to achieve outstanding customer satisfaction.
Your Mission
Installation of equipment at customers facility to ensure full functionality according toEOS specifications.
Provide on-site technical/remote assistance to help troubleshoot and repair equipment.
Perform preventative maintenance procedures for customers equipment within thescheduled time.
Timely accurate submission of all service documentation according to EOS proceduresand guidelines.
Cooperate in projects such as training documentation and exhibition installations.
Work closely with 2nd Level Support to ensure local installation base is maintained tocompany standards.
Communicate and maintain service records and service reports.
Manage EOS service tools and spare parts inventory to ensure accurate inventory ofcompany assigned assets.
Your Talents
Minimum 2-3 years of experience in servicing industrial equipment.
Certified technician or skilled worker in electrical engineering technology.
Experience in additive manufacturing data preparation using MAGICS and/or SolidWorks.
Thorough product knowledge on industrial lasers and axis motion systems.
Skilled in using written oral schematic and diagram engineering instructions.
Possess computer knowledge (PC-configuration MS-Windows Network knowledge MS- Office).
Availability to work irregular shifts including evenings and weekends.
Ability to work independently as well as within a team.
Professional appearance and conduct with good communication skills.
Willingness to travel including international travel.
Valid drivers license and passport.
Our Vision
Over 1000 sharp minds about 60 nationalities one goal: accelerating the worlds transition to Responsible Manufacturing.
Our proven technology industrial 3D printing has been extending the boundaries of manufacturing for over 30 years. We work globally networked and prefer to think outside the box and were looking for people who want to shape the future with us.
EOS welcomes individuals from all backgrounds ensuring equal opportunities without regard to race color religion national origin gender identity expression sexual orientation age or disability. At EOS equity and inclusion are fundamental principles and we believe in creating a work environment that is built on empathy respect and fairness. We are ALL IN
Our Vision:
Over 1000 sharp minds about 60 nationalities one goal: accelerating the worlds transition to Responsible Manufacturing.
Our proven technology industrial 3D printing has been extending the boundaries of manufacturing for over 30 years.
We work globally networked and prefer to think outside the box and were looking for people who want to shape the future with us.
EOS welcomes individuals from all backgrounds ensuring equal opportunities without regard to race color religion national origin gender identity expression sexual orientation age or disability. At EOS equity and inclusion are fundamental principles and we believe in creating a work environment that is built on empathy respect and fairness. We are ALL IN.
EOS is the world's leading provider of 3D printing solutions, offering professional 3D printers, materials and software from a single source.