Sr. Software Engineer, Enterprise Zone (Backend & Full Stack)

AI at Zapier

At Zapier we build and use automation every day to make work more efficient creative and human. So if youre using AI tools while applying here - thats great! We just ask that you use them responsibly and transparently.

Check out our guidance on How to Collaborate with AI During Zapiers Hiring Process including how to use AI tools like ChatGPT Claude Gemini or others during our hiring process - and when not to.

Job Posted: 12/1/2025

Location: Americas

Hi there!

Zapier is leading the way in AI automation. Weve helped small businesses increase productivity and serve their customers better through an extensive platform of integrations robust workflow automations and practical AI applications. As we continue our mission to make automation work for everyone our current focus is to unlock that vast potential within Enterprise customersorganizations comprising dozens hundreds or even thousands of employees. These companies already recognize the value of automation; we are now empowering them to implement it at scale ensuring control visibility and confidence in their chosen tools.

To do this Zapier is expanding its Enterprise zone and seeking several highly motivated Senior Backend and Sr. backend leaning Full Stack Engineers. We are looking for experts passionate about solving complex problems and delivering new value to customers driving innovation in workflow management and changing the future of automation use for some of the largest companies in industry.

The Enterprise zone is made up of several teams. Were currently hiring several Backend or Back-leaning Fullstack engineers for 4 of them which are looking for similar skills. The teams are:

• Enterprise Experience

• Enterprise Response

• Asset Management

• Observability Platform
  

Team Focus

The Enterprise Experience team is tasked with pioneering new approaches for enterprise account/tool management rather than simply refining existing ones. Our foundational projects include:

• Developing the first user flows specifically for enterprise administrators and builders.

• Establishing a central hub for Account Admins to oversee and manage their accounts.

• Empowering Account Admins with expanded data insights and controls across all current and future product teams.

• Significantly improving the rest of our products frontend to exceed current industry standards for enterprise-grade software.

• Creating essential features like:

  • Hierarchical account management

  • Cross-organizational visibility into usage and assets

  • User management provisioning and role assignments

The Enterprise Response team is crucial for maintaining the resilience and reliability of our systems particularly during critical periods mostly for our largest customers. This team innovates in high-demand customer areas and delivers highly requested core features that span multiple teams and organizational boundaries. This team touches every part of the stack and plays a critical role in ensuring our biggest customers get fast dependable service.

In this role youll:

• Lead responses to critical incidents and customer-impacting events

• Collaborate across engineering product and support to solve urgent problems

• Build internal tools and improve core product features based on real-world customer feedback

• Build a new extensible platform for account and organization-level settings applying declarative controls VPC connections to on-prem data and instrumenting account-wide AI guardrail controls

• Work across the org owning little but driving a lot and directly interacting with stakeholders and customers.

The Asset Management team is responsible for building and scaling the systems that make every Zapier asset across products and workspaces discoverable governable and portable. You will be responsible for architecting and deepening enterprise-grade Platform APIs to manage assets across multiple products ensuring consistency reliability and performance at scale for all of our customers.

In this role youll:

• Design and implement scalable backend architecture and APIs for asset cataloguing ownership and security

• Build intuitive unified interfaces for organizing transferring and governing assets across accounts and products

• Embed AI technology into core product experiences to proactively monitor and suggest optimizations to account management

• Drive technical alignment with senior leaders and stakeholders across the organization

• Deliver fast-paced solutions and POCs prioritizing impact over deep polish while balancing short-term execution with long-term technical vision

• Tackle challenges in data standards compliance automation and cross-product integrations

This team is central to Zapiers multi-product strategy unlocking faster product onboarding reducing manual support burden and delivering key enterprise capabilities.

The Enterprise Observability Platform team builds and maintains the core systems that support our Enterprise customers. Were not following an existing playbook were writing it. Here you will help build a strong observability platform that connects and supports Zapiers Enterprise products.

Youll work on:

• Building scalable platforms like Notifications Audit Logs and Search to give customers better visibility control and access across Zapier.

• Supporting key use cases such as compliance error tracking and transactional alerts through reliable communication systems.

• Creating and improving observability features like SLOs alerts and dashboards to help Zapier grow.

• Strengthening core systems as we expand to serve larger and more complex customers.

• Leading important projects from start to finish using AI to speed up development and improve the customer experience while working closely with your team.

All of these roles are instrumental in ensuring Zapier can deliver on their upmarket strategy and mission. Theyll have direct impact in driving higher company ARR. These are high impact high reward roles that will include far reaching features new challenges and close connection to customers each day.

High Visibility High Impact

If youre someone who thrives on ambitious goals and meaningful work this is the team for you:

• Work on high-impact features that directly influence premium plan sales and help close strategic enterprise deals.

• Collaborate cross-functionally with Product Design Revenue Support and GTM teams.

• Work in a high-visibility area with strong leadership support and a clear growth path for engineers.

• Play a key role in Zapiers growth trajectoryyoure not a cog in a machine youre part of the engine.

About You

Youll be successful in these roles if:

• Youre a seasoned backend or fullstack builder. You have 6 years of experience designing developing and maintaining complex mission critical systems. Youre comfortable writing backend services (Python or ideal) and youre not afraid to go deep into API design database modeling or CI/CD pipelines.

  • If youre fullstack youre not afraid of diving into frontend challenges and understand typescript/react libraries to drive enterprise frontend performance.

• You understand and leverage AI tooling. You know how to use AI tools to accelerate your own development process (e.g. GitHub Copilot Cursor) and you also get excited about building systems that enable others to use AI effectively. Youve worked with or implemented components like model context protocol or agent frameworks.

• You know even-driven systems and have strong platform thinking. Youve built scalable tools that help other teams move faster and simpler. Youre familiar with systems like Kafka SQS and Fastify and youve worked with observability tools like Datadog Grafana and Graylog.

• You lead with customer empathy and curiosity. You continuously seek context ask great questions and stay oriented to the bigger picture to meet the needs of customers to help them solve problems that matter to them.

• You bias toward action especially when next steps arent obvious. You create structure clarity and momentum for the team surrounding your projects. Youre pragmatic and know when to ship fast and iterate - and when to sweat the details.

• You demonstrate an ownership mindset. You take initiative without needing top-down direction but youre also an effective communicator who can bring others with you. You have sound judgment and balance user needs technical constraints and product goals in your decisions.

• Youre a self-starter who is comfortable with ambiguity. You can turn loosely defined problems into concrete action you follow through on commitments and you surface blockers early to recruit help defining solutions.

How to Apply

At Zapier we believe that diverse perspectives and experiences make us better which is why we have a non-standard application process designed to promote inclusion and equity. Were looking for the best fit for each of our roles regardless of the type of companies in your background so we encourage you to apply even if your skills and experiences dont exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

Education is not a requirement for our roles; however if you receive an offer you will need to include your most recent educational experience as part of our background check process.

After you apply you are going to hear back from useven if we dont see an immediate fit with our fact throughout the process we strive to never go more than seven days without letting you know the status of your application. We know well make mistakes from time to time so if you ever have questions about where you stand or about the process just ask your recruiter!

Zapier is an equal-opportunity employer and were excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someones identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity Inclusion Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants including those with criminal histories consistent with applicable laws.

Zapier prioritizes the security of our customers information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.

Zapier is committed to inclusion. As part of this commitment Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process please contact .

Application Deadline:

The anticipated application window is 30 days from the date job is posted unless the number of applicants requires it to close sooner or later or if the position is filled.

Even though were an all-remote company we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

Required Experience:

Senior IC