BELONG.Theresno place like Principality.

Our home is your when you decide to join the teamwellgo further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you when it comes to belonging there really is no place like Principality. Wekeep it flexiblewherever possible; we encourage you tolook after yourself; wedo our bitin the communities we serveand support you in doing the sameand wepromisetoget better together.

Some reasons you may want to consider working with us;we have an award-winning flexible/hybrid working policy were a 2022 winner of UK Best Large Workplaces for Women we have a refurbished hi-tech office in the centre of Cardiff designed around colleague feedback we ranked number 6 for wellbeing in 2022we have anextensive financial and well-being benefits packageBelongdesigned to put our people firstwe haveconsistent colleague engagement scores of over 85% anda caring community of all discover whytheresreally no place like Principality; Building Societywevebeen proudly supporting our communities for 165 years and we are committed to being there for many more. As aCustomer Consultantyoullbe the first point of contact for our members making sure they feel welcomesupportedand valued whether theyvisit us in-branch via telephone or get in touch online.

Werecommitted to helping you develop. From day oneyoullreceive tailored training and support to build your confidence expand yourknowledgeand succeed in your role.

As aCustomer Consultantyou will be:

• Providing a warm friendly welcome and helping customers with everyday banking transactions.

• Supporting customers over the phone and through our digital channels.

• Identifyingfinancial needs and recommending suitable products and services.

• Ensuring the smooth running of daily branch operations in line with policy and procedures.

• Staying up to date with internal policies and regulatory requirements.

• Working collaboratively with your colleagues across the branch network and deliver exceptional service.

Whatwerelooking for:

• Ability to deliveroutstanding customer service either face-to-face or over the phone.

• Ability to stay calm and focusedina busy environment.

• Great communicationand people skills with a friendly and professional manner.

• A proactive attitude and willingness to learn and grow in the role.

Weremore than a building society werepart of the we have pledged to keep our branches open until at least 2030. Join us and be part of the business that truly puts our customers first.

If you have any questions in relation to this role please contact the recruitment team at

We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belongingNigel Taylor Head of Brand Impact & Communication. Butdontjust take our word for it see what our colleagues say about working here too;Careers ()