Senior Customer Success Management Specialist

Company:

Boeing Global Services is currently looking for a Senior Customer Success Management Specialist. Our mission is to continuously innovate and deliver an integrated digital experience for the aviation industry that delights customers and improves operational safety and efficiency.

This role will be based in Madrid Barcelona or Seville Spain.

The Customer Experience organization is currently looking for four Senior Customer Success Management Specialist. These positions will focus on supporting the Technical Operations and Airplane Integration lines of business. Our Customer Success Management Specialists have the critical responsibility of ensuring we deliver a first-class experience when deploying our solutions to customers starting at adoption expansion and renewal.

The successful candidate will understand the importance of collaboration as this position will require working directly with the Product Management Team Sales and Account Directors Software Development Delivery Services and our international customer base.

Position Responsibilities:

• Build strong business relationships with all key stakeholders including customers and the business owners

• Foster internal partnerships with Go to Market team (e.g. Sales Directors Solution Architects Services Leads Field Service Representatives Engagement Managers and Solution Consultants) for assigned accounts.

• Reporting and escalating up the leadership chain to be sure we have transparency regarding all client successes and issues

• Assist the team in measuring customer value by correlating adoption metrics with customer KPIs

• Maintain a 360-degree view of overall customer health ongoing engagements and issues

• Understand and help the team mitigate churn and drive recurring revenue growth

• Lead Business Review activities in partnership with the Services Leader and Account / Sales Director

• Periodic reports and updates for key executives

• Offer customer/market feedback to Boeings offer managers services offer managers and product managers

• Align customers business processes with product capabilities

• Management negotiation and conflict resolution

Basic Qualifications (Required Skills/Experience):

• 5 years of experience in a customer success role

• Ability to interface between technical and non-technical stakeholders internal and external

• Expertise in customer management negotiation and conflict resolution

• Exceptional communication presentation and relationship-building skills along with a deep commitment to driving an exceptional customer experience and ability to tailor messages to end-users and executives

• Experience using or applying metrics to measure performance to ensure high quality delivery

• Excels in Professionalism and Partnerships

• Ability to work across time zones with a globally dispersed team

Preferred Qualifications (Desired Skills/Experience):

• 7 years experience in a customer success role

• Experience within a SaaS environment

• Previous experience in airline maintenance operations and a solid understanding of aviation concepts

• Previous experience in international business and/or multi-cultural environments

• Fluency in multiple languages

• Bachelors or higher

Important information regarding this requisition: This requisition is for a locally hired position in Spain. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IMMEDIATELY IN SPAIN. BOEING WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOUR SPONSORSHIP FOR ANY APPLICANTS. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Language Requirements:

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Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

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