Captain Food & Beverage
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
06-11-2025
Vacancies:
1 Vacancy
Job Summary
Job Purpose:
To supervise and coordinate the operations of the food and beverage service team ensuring excellent service standards guest satisfaction and smooth daily operations of the restaurant bar or banquet outlets. The Captain acts as a role model for service staff and ensures compliance with hotel and brand standards.
Key Responsibilities:
1. Guest Service & Experience
Supervise and lead the service team during shifts to ensure guests receive exceptional service.
Attend to guest queries complaints and special requests promptly and professionally.
Maintain high standards of hygiene cleanliness and presentation in all dining areas.
2. Team Leadership & Training
Train coach and motivate team members to deliver excellent guest service.
Allocate duties and manage staff schedules during shifts.
Monitor staff performance and provide feedback to maintain service quality.
3. Operational Management
Ensure proper setup and presentation of dining areas buffets and banquets.
Coordinate with kitchen and bar teams for smooth service delivery.
Assist in inventory control stock management and minimizing wastage.
4. Compliance & Standards
Ensure adherence to hotel brand and health & safety regulations.
Maintain accurate records of service stock and guest feedback.
Uphold quality standards in service and guest interactions.
Qualifications :
Qualifications & Requirements:
Diploma or Degree in Hospitality Management or related field preferred.
Minimum 35 years of experience in F&B service with at least 1 year in a supervisory role.
Strong leadership communication and interpersonal skills.
Knowledge of food beverage and wine service techniques.
Customer-focused proactive and able to handle pressure in a fast-paced environment.
Core Competencies:
Leadership and team management
Guest service excellence
Attention to detail
Problem-solving and decision-making
Knowledge of F&B standards and service etiquette
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bidding
- Arabic Speaking
- Fund Management
- ERP
- Airlines
- Corrosion
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
