EN Reservation Agent
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Consistently provide exceptional friendly and engaging service to all guests and clients who call or email.
Handle incoming reservations via phone email and online booking platforms accurately.
Book individual and group reservations enter rooming lists and update information in the system.
Recommend property facilities assist with guest information and address special requests.
Maximize revenue through up-selling and promoting hotel products and services.
Maintain accurate records of reservations updates and administrative documentation.
Communicate with the Sales team regarding group bookings and special requests.
Coordinate with Front Office and other departments to ensure seamless guest experiences.
Qualifications :
Fresh graduates are welcome
Strong communication and customer service skills
Positive attitude detail-oriented and able to multitask
Flexible to work shifts weekends and public holidays
Good command of English; additional languages and reservation system knowledge are a plus
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Intelligence
- Corporate
- Irrigation
- Investment
- AC Maintenance
- Contract Administration
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
