Membership Associate (Full-time w benefits)

Golden Gate National Parks Conservancy

Job Location:

San Francisco, CA - USA

Monthly Salary: Not Disclosed

Posted on: 8 days ago

Vacancies: 1 Vacancy

Job Summary

Membership Associate

About the OrganizationGolden Gate National Parks Conservancy

Since 1981 the Golden Gate National Parks Conservancy (Parks Conservancy) has served as the nonprofit partner of the National Park Service collaborating with the Presidio Trust partners donors and the community to support the Golden Gate National Recreation Area (GGNRA). The GGNRA stretches across three Bay Area counties north and south of the Golden Gate Bridge and includes iconic places such as Muir Woods National Monument Fort Point National Historic Site Alcatraz Island Crissy Field Mori Point Lands End and the Presidio of San Francisco.

The Parks Conservancy engages at the intersection of national park sites local communities social justice and climate resilience. Collaborating with partners our staff are dedicated to enhancing public awareness and providing volunteer and educational opportunities in the parks. We are park builders caretakers ambassadors and educators all working to connect people to parks in support of our vision Parks for All Forever. Join us!

About the role Membership Associate:

The Membership Associate is part of the Development and Membership branch that leads our organization-wide fundraising efforts to advance the mission of the Parks Conservancy in supporting the GGNRA. Reporting to the Director of Membership the Membership Associate is a key contributor to the success of the Development and Membership branch. The role executes data and administrative functions for Membership revenue stream. . This position is responsible for member records in the Conservancys database (Raisers Edge NXT) including processing tracking and gift acknowledgments maintaining individual records regular reporting to internal teams and monitoring data integrity. They will be required to communicate directly to members professionally via email telephone and in person.

This position is located at Park Headquarters at 102 Fort Mason. Work is performed in an office setting including a mix of telework and on-site. The Conservancy currently requires a minimum of 4 full days per month onsite; the Development and Membership Branch is committed to three onsite days per week. Due to the nature of this role on-site days will required to complete tasks like opening the mail processing checks and completing mailings.

Essential Functions and Responsibilities:

Data Entry Management and Reporting

Adhere to database processes and data entry best practices
Working with the Associate Director of Donor Database and Development Operations support membership data entry gifts and donations including checks credit cards cash ACH transfers stock and retail store gifts
Ensure accurate entry of new constituent contact information and updates current donor information
Assist in daily importing all online gifts new constituents data reconciliation and event registrations as appropriate into the Raisers Edge database
Assist in tracking and reporting on appropriate and timely data entry of membership donations from all sources in the Raisers Edge database
Ensure the integrity of the membership records (i.e. reconciling accounts and duplicate records)

Acknowledgements and Premium Fulfillment

Ensure timely implementation of mailed and electronic gift acknowledgements for all gifts under $1000
Assist in creating packaging and mailing member premiums in a timely manner
Assist in other member mailing projects as needed including quarterly return label mailing and annual Golden Gate Keeper calendar fulfillment

Member Stewardship

Correspond via email or phone with members to resolve inquiries such as credit card and monthly contribution issues etc.
Serve as primary Membership contact on email and phone and responds to member inquiries in a timely manner (preferably within 48 hours)
Assist membership team with stewardship events and programs including member communications registration and staffing events (nights and weekends occasionally required)

Once implemented troubleshoot digital membership card program ensures data fetches happen regularly and accurately manages member inquiries and resolves them in a timely manner

Other Support

Provide staff support for other donor events as needed
Perform other administrative duties as needed
Assist with development team projects
Support on general membership communications and acquisition lead generation and other campaigns as needed

Knowledge Skills and Abilities:

Strong proficiency in computer tasks such as gift entry database updating and mail merges
Familiarity with applications such as Raisers Edge and Microsoft suite of programs
Detail-oriented
Capable of interacting professionally with donors staff across various departments and outside support vendors
Strong written and oral communication skills excellent customer service skills
Commitment to working in a dynamic creative team; ability to work independently
Professional commitment to diversity equity and inclusion

Education and/or Experience:

One to two years applicable experience in a nonprofit or similar setting
Database experience and knowledge of Raisers Edge and/or other CRMs or databases strongly preferred

Health and Safety:

It is the goal of the Parks Conservancy to create and maintain a safe and healthy workplace. We work to mitigate hazards and risks that may cause harm to employees consistent with state and federal laws. Employees play an active role in creating a safe and healthy workplace and are expected to comply with all applicable health and safety rules.

Physical Requirements and Work Environments:

Work is performed in an office setting
Work is primarily performed sitting and standing
Regularly sits at a desk 6-8 hours per day

Pay Rate/Grade/Benefits:

Pay rate is $32.00/hour (Grade 16). As part of our equitable pay practices we will not be able to offer a starting pay rate beyond this amount. Benefits include a competitive suite of medical dental and vision plans; up to 3 weeks paid vacation one week of personal days plus holiday and sick days; 403(b) retirement plan Employer-matched Commuter Program Employee Assistance Program Employee discounts and more.

Application Deadline Date: November 10 2025

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.

The Golden Gate National Parks Conservancy is an Equal Opportunity Employer. Recruitment placement and promotions are conducted without regard to an individuals race color religion sex national origin age physical handicap veteran status or sexual orientation or any other classification protected by Federal State and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.

Required Experience:

Membership AssociateAbout the OrganizationGolden Gate National Parks ConservancySince 1981 the Golden Gate National Parks Conservancy (Parks Conservancy) has served as the nonprofit partner of the National Park Service collaborating with the Presidio Trust partners donors and the community to suppor...