Engagement Manager

About the Opportunity

As an Engagement Manager on Contentfuls Professional Services team you will partner with our most strategic enterprise customers to drive successful adoption and measurable business this role sits within Professional Services it plays a cross-functional leadership role across the entire Customer Experience (CX) organization representing all CX services including Professional Services Learning Services and Support offerings in collaboration with Sales and Customer will own the end-to-end engagement lifecycle from pre-sales strategy and scoping through successful delivery and expansion. This role blends strategic account leadership services sales accountability and organizational influence making it ideal for an experienced services leader ready to drive both customer and internal impact.

What to expect

Business & Go-to-Market Leadership

• Partner with regional Sales and CX leadership to attach the full CX Services portfolio (Professional Services Learning Services Support) to strategic opportunities.
• Own and forecast CX Services pipeline and bookings across assigned enterprise accounts ensuring accurate visibility and predictability.
• Engage early in sales cycles to shape value-based solutions aligned to customer outcomes and business drivers.
• Define and refine services offerings pricing and value articulation in partnership with Product Sales and GTM teams.
• Act as a champion for CX Services internally helping scale services-led selling motions across Sales and Customer Success teams.

Strategic Account Leadership

• Serve as the primary services leader for top-tier enterprise accounts orchestrating services strategy across PS Learning Services and Partner-delivered workstreams.
• Lead executive alignment governance and internal steering committees to ensure ongoing value realization and adoption success.
• Build trusted relationships with CxOs business owners and technical stakeholders aligning service delivery to measurable business outcomes.
• Identify opportunities for expansion renewal and long-term growth within assigned strategic accounts.
• Represent Contentfuls CX value proposition and connect technical success to customer business impact.

Engagement & Delivery Oversight

• Lead complex multi-phase engagements through scoping contracting delivery and closeout with clear accountability for success metrics.
• Manage engagement risk dependencies change controls and escalation paths.
• Partner with Delivery Managers and Architects to ensure successful high-quality delivery.
• Monitor portfolio health including margin utilization and customer satisfaction to ensure commercial and operational success.

What you need to be successful

Required Experience & Skills

• 4 years of experience in Professional Services Sales or Customer Success roles within a SaaS or digital transformation environment.
• Proven track record of driving customer growth engaging with services and influencing enterprise sales opportunities.
• Experience managing strategic enterprise accounts and navigating complex multi-stakeholder organizations.
• Strong financial acumen forecasting utilization and P&L awareness.
• Excellent executive communication and negotiation skills with the ability to influence at all levels.
• Technical fluency across SaaS API-first platforms integrations and digital experience ecosystems.
• Ability to lead through influence in matrixed global organizations.

Preferred / Nice to Have

• Experience representing a multi-disciplinary CX services portfolio (Professional Services Learning Services Support or Partner services).
• Background in headless CMS DXP or content platform ecosystems.
• Experience shaping or scaling an Engagement Management or Delivery function in a high-growth SaaS company.
• Certifications in project or program management (PMP Agile Scrum Master).
• Experience mentoring or coaching cross-functional delivery teams.

Working Environment & Expectations

• Collaborate cross-functionally with Sales Product Customer Success and Partner teams to ensure cohesive customer engagement.
• Operate in a high-growth customer-centric environment that values autonomy ownership and continuous improvement.
• Willingness to travel 2540% (region dependent).

This is a high-impact position for a strategic customer-facing sales individual who wants to drive success for Contentfuls largest customers. Youll represent the full CX Services value proposition to enterprise clients while influencing how Contentful scales its services discipline globally.

Whats in it for you

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
• Fertility and family building benefits including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off including vacation days sick days compassion days for loss education days and volunteer days
• Company paid parental leave to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events including workshops guest speakers and fun team activities supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical financial or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business.

Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of New York if selected for the role. Any offered salary is determined based on internal equity internal salary ranges market data/ranges applicants skills and prior relevant experience certain degrees and certifications (e.g. JD/technology) for example.

Salary Range: $123000 - $167000

This position is eligible for equity awards annual bonuses short- and long-term incentives and program-specific awards where applicable in accordance with the terms of Contentfuls variable compensation plans.

#LI-Hybrid

Who are we

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging personalized content at scale. By blending composability with native AI capabilities Contentful enables dynamic personalization automated content delivery and real-time experimentation powering next-generation digital experiences across brands regions and channels for more than 4200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful working from hubs in Berlin Denver San Francisco London New York and distributed worldwide.

Everyone is welcome here!

Everyone is welcome here is a celebrated component of our culture. At Contentful we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race color national origin religion sexual orientation gender gender identity age physical disability or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process please let your recruiting coordinator know.

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