Specialist, Technical Support
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Job Location:
Cape Coral, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
06-11-2025
Vacancies:
1 Vacancy
Job Summary
Qualifications
MINIMUM QUALIFICATIONS:
- High School diploma or equivalent.
- Two (2) years of experience in computer support or a related field.
PREFERRED QUALIFICATIONS:
- Associates degree.
- Advanced industry certifications in computer repair or equivalent.
Relevant experience or education may be substituted to satisfy minimum qualifications.
KNOWLEDGE SKILLS AND ABILITIES:
- Clear and concise oral and written communication skills; organizational and management skills.
- Knowledge of industry-standard networking technologies procedures and methodologies.
- Knowledge of pertinent regulations policies and procedures for the functional area of assignment.
- Knowledge of HIPAA Public Records Sunshine Law FERPA and other laws/regulations related to student and employee privacy public information and records retention.
- Knowledge of and experience with industry-standard equipment materials practices computers and applications.
- Ability to professionally and effectively respond to customer needs and requests for service or assistance.
- Ability to efficiently work independently with minimal direction or direct oversight.
- Ability to complete industry standard technical certifications including CompTIA A Network Security or equivalent.
Revised: 5/31/23
Responsibilities
- Monitor service requests to ensure problem resolution and documentation in a quick efficient manner.
- Use industry-standard tools to install manage update and maintain computer hardware and software.
- Assist educators in planning for and use of technology in the instructional program.
- Manage the implementation of standard inventory maintenance and disaster procedures for resources.
- Provide staff with information about new technology developments in their specific area of responsibility through research and recommend specific hardware and software that compliment and support a diversity of instructional techniques.
- Recommend budget requirements and provide purchase order information for school technology planning.
- Coordinate with District technology support personnel in troubleshooting and maintenance of school-based wiring plans and network documentation.
- Use appropriate equipment to isolate and replace faulty data wiring network equipment and related technologies.
Revised: 5/31/23
Additional Job Information
S09 $24.70 8 hours 255 days. Compensation may increase based upon relevant education and experience.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
