Patient Access Representative | Full-time | Mid-shift 3P-1130P

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

Provide efficient timely courteous registration services to ensure a high level of customer service. Create a positive impression for each patient family member visitor or staff while performing the tasks of preadmitting admitting and/or registering routing or escorting patients family or visitors. The primary responsibility is to assist patients and their families in accessing services acting as an advocate and navigator until the patient is handed off to clinical staff.

What You Will Need:
High School Diploma or equivalent (GED)

What Would Be Nice To Have:

• One (1) year Patient Access experience

• One (1) year Customer Service experience

• Data Entry experience

• Familiarities to Health Plans/Insurances

• Bilingual in English and Spanish

Essential Functions and Responsibilities:

• Provides excellent customer service to all individuals.

• Perform registration arrival and check-in functions upon a patient presenting themselves for service.

• Collect all necessary patient demographic and insurance information/documentation to ensure a patient is completely registered within the patient registration systems.

• Obtain all necessary patient signatures and information at time of arrival.

• Escalates any advanced or complex registrations to a more experienced team member.

• Perform real-time insurance eligibility and benefits verification for unscheduled/walk-in patients when necessary.

• Verifies insurance benefits; explain financial requirements to the patient or patient representative and collects any outstanding patient portion prior to or at the point of service.

• Perform collections and cashiering functions and refer patients to Financial Counseling where appropriate.

• Ensure that all activities related to hospital collection activities meet department requirements.

• Use of the computer system to document each patient encounter.

*Position requires alternating weekends and holidays. Designated start time is 3P-1130P after completing training.

#LI-DNI

What We Offer:

Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical Rx Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity EmployerProtected Veterans Individuals with Disabilities or any other basis protected by law ordinance or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities or to apply for a position and you require an accommodation please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @ or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse please report the matter to Guidehouses Ethics Hotline. If you want to check the validity of correspondence you have received please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicants dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.