Community Engagement Associate
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
ABOUT HUGO
WHAT YOULL BE DOING
The Community Engagement Associate will play a key role in keeping the Talent Hub community informed engaged and motivated ensuring that candidates in the pipeline remain connected to Hugos mission while waiting for deployment.
The ideal candidate is a creative communicator and digital community builder who can design and execute engaging experiences including gamified activities quizzes surveys and simulations that make participation rewarding and build a strong sense of belonging within the Hugo community.
Key Responsibilities:
1. Communication and Community Management
- Serve as the day-to-day contact for the Talent Hub community maintaining active transparent and timely communication
- Draft and send regular updates announcements newsletters and event invitations across approved channels
- Maintain a community calendar of activities ensuring a consistent flow of engagement and information
- Support the creation of FAQs onboarding communications and periodic updates on sourcing or assessment processes.
2. Engagement Activities and Campaigns
- Design and run gamified challenges quizzes and learning simulations that reinforce Hugos values and keeps members engaged.
- Plan and coordinate virtual and in-person community activities (e.g. info sessions competitions).
- Collaborate with the sourcing and assessments team to ensure engagement activities align with candidate readiness objectives.
- Monitor participation data and feedback to improve future programs.
3. Feedback Insights and Continuous Improvement
- Maintain data quality standards through routine validation cleaning and documentation.
- Conduct community pulse surveys to understand sentiment and satisfaction.
- Track engagement metrics (e.g. activity participation response rates etc.) and prepare weekly/monthly reports.
- Provide actionable insights to the team to enhance communication and engagement strategy.
4. Content and Creative Collaboration
- Work with the marketing team to develop engaging visual and written content for the community.
- Work with the marketing team to develop engaging visual and written content for the community.
- Suggest and create creative materials such as posts infographics polls and interactive simulations that support engagement goals.
- Manage basic content publishing within community platforms (e.g. email Google Groups or internal portals).
5. In-person Activity Support
- Assist in the planning and coordination of Talent Hub events such as upskilling in-person day.
- Support logistics registration communications and post-event feedback collation.
Qualifications and Experience
- Bachelors degree in Communications Marketing Psychology or related field.
- 24 years of experience in community management communications or talent engagement roles.
- Demonstrated ability to organize engaging campaigns or interactive activities.
- Excellent writing editing and communication skills.
- Proficient with communication tools such as Mailchimp Google Workspace WhatsApp Broadcast or Slack communities.
- Creative mindset with attention to tone aesthetics and audience engagement.
- Basic data analysis or reporting experience is an advantage.
Key Competencies
- Warm approachable and proactive communicator.
- Highly organized with a flair for creativity and execution.
- Empathetic people-oriented and motivated by helping others succeed.
- Comfortable with digital tools and virtual engagement.
- Curious open-minded and adaptable to feedback
WHAT WE PROVIDE
Hugo offers a hybrid work environment that balances employee flexibility with a collegial fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.
PRIVACY STATEMENT
Any information you submit to Hugo as part of your application will be processed in accordance with Hugos Privacy Policy.
EQUAL OPPORTUNITY STATEMENT
Diversity equity and inclusion are part of our DNA. Promoting and where possible improving diversity equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals regardless of race sex gender identify sexual orientation neurodiversity disability or any other legally protected status
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
Hugo is transforming the future of a continent by re-envisioning the future of its work. We exist to provide BPO excellence to our customers by investing heavily in the very best of African talent.African communities currently reap less than 2% of a BPO market worth a staggering $430 ... View more
