TRIRIGA

Rate: CAD 65.00

Location: Toronto downtown - hybrid

The JD:

• Monitor and manage the TRIRIGA Helpdesk mailbox ensuring timely and effective responses to queries and issues.
• Coordinate with business partners technology teams and vendors to resolve TRIRIGA-related incidents and requests.
• Maintain documentation and reporting related to TRIRIGA support activities.
• Identify and escalate risks or recurring issues related to TRIRIGA to the appropriate stakeholders.

• Own deployment and change management for initiatives/projects spanning across all project tiers.
• Ensure all guidelines and controls are in place to protect customer information and maintain compliance with risk/privacy requirements.
• Review all Business Application Risk Assessments (BARA) annually and participate in regulatory reviews as required.
• Ensure adherence to the Data Governance Framework and regulatory requirements under Privacy Legal Compliance and the Office of the Chief Data Officer.

• Manage relationships with project team members third-party vendors/service partners and other technology/client areas as appropriate.
• Build and maintain positive relationships with business technology groups and key stakeholders to identify and assess new project intake requests.
• Communicate planned system outages and project updates to business partners.

• Participate fully as a member of the team supporting a positive work environment that promotes service quality innovation and teamwork.
• Support knowledge transfer within the team and business unit including participation in cross-functional groups or committees.
• Keep current on emerging trends/developments and grow knowledge of the business related tools and techniques.

• Undergraduate degree or technical certificate.
• 5 years of relevant experience in business application management ideally with exposure to TRIRIGA or similar enterprise applications.
• Demonstrated experience supporting TRIRIGA or similar facilities management applications.
• Expert knowledge of applications supported by the team including system components functionality interfaces data flows and business rules.
• Advanced knowledge of project delivery life cycle (PDLC) methodology business testing and project management.
• Strong analytical and problem-solving skills with the ability to resolve complex issues involving multiple stakeholders.
• Excellent communication and stakeholder management skills.
• Experience managing shared mailboxes or helpdesk functions.