Desktop Support Technician (Junior)

Pretoria - South Africa

Monthly Salary: Not Disclosed

Posted on: 12 days ago

Vacancies: 1 Vacancy

Job Summary

Purpose of the Role

The Desktop Support Technician provides first-line technical support to end-users ensuring that all devices systems and applications operate reliably and securely.
This entry-level position focuses on user assistance desktop troubleshooting and device management while offering exposure to cloud technologies and modern workplace tools within a structured IT environment.

Key Responsibilities

User Support and Troubleshooting

Deliver prompt technical support for desktop laptop and mobile device issues.
Install configure and maintain operating systems applications and peripherals.
Resolve problems related to Microsoft 365 applications (Outlook Teams SharePoint OneDrive).
Support users with printer setup network access and hardware connectivity.
Escalate complex incidents to senior team members where appropriate.

Systems and Cloud Assistance

Support users in navigating cloud-based platforms such as Microsoft 365 and Azure.
Perform basic account administration including password resets and access management.
Assist with endpoint protection software updates and patch management.
Contribute to cloud migration and automation initiatives under supervision.

Operations and Documentation

Record and track support requests and resolutions within the service system.
Maintain accurate IT documentation user guides and inventory records.
Support hardware and software asset management activities.
Follow established IT procedures to uphold compliance security and service standards.

Experience and Qualifications

Education: IT Diploma CompTIA A/N or relevant certification (required).
Experience: 12 years in IT support or a service desk environment (preferred).
Sound understanding of Windows desktop environments and Microsoft 365.
Familiarity with cloud platforms such as Azure or Google Workspace (advantageous).
Strong problem-solving ability and commitment to excellent customer service.
Clear confident communication skills for assisting non-technical users.

Required Experience:

Manager

Purpose of the RoleThe Desktop Support Technician provides first-line technical support to end-users ensuring that all devices systems and applications operate reliably and securely.This entry-level position focuses on user assistance desktop troubleshooting and device management while offering expo...