Desktop Support Technician (Junior)

Pretoria - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a Desktop Support Technician to join our Information Technology team at TreasuryONE. This role requires a dependable and technically competent individual who can provide structured first-line support in a professional business environment. The position is suited to someone who takes ownership of their work communicates clearly and approaches problem-solving with care and precision.

The successful candidate will support end-users across all devices systems and applications ensuring that the IT environment remains stable secure and fully operational. The role offers hands-on technical exposure and the opportunity to work closely with senior IT staff while developing further capability in cloud technologies and modern workplace tools.

Key Responsibilities
Provide timely support for desktop laptop and mobile device issues
Install configure and maintain Windows operating systems software and hardware
Troubleshoot Microsoft 365 applications including Outlook Teams SharePoint and OneDrive
Assist with network connectivity printers and peripheral devices
Perform basic account administration access management and password resets
Support endpoint protection patching schedules and software updates
Log incidents accurately within the IT ticketing system and maintain clear documentation
Contribute to asset management and upkeep of hardware and software inventories
Escalate complex technical issues to senior team members when required

Experience and Qualifications
IT Diploma CompTIA A/N or equivalent certification (required)
One to two years experience in IT support or a structured service-desk environment (preferred)
Solid understanding of Windows desktop environments and Microsoft 365
Familiarity with Azure or other cloud platforms is an advantage
Strong analytical and troubleshooting ability
Clear and professional communication skills when assisting non-technical users

Required Experience:

Manager