Customer supportOnboarding specialist
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Job Location:
Buenos Aires - Argentina
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Job Title: Customer Support / Onboarding Specialist
Location: Remote (Colombia) or (Argentina)
Job Type: Full-Time
About Design Manager
Design Manager (with its group of products Design Manager DesignSpec Spexx and
Exxpedite) is a leading project management and accounting software built specifically for
interior designers. For over 30 years weve helped design professionals streamline their
businesses by offering a comprehensive easy-to-use platform that combines project tracking
accounting and client communication tools in one solution. Our mission is to empower
designers to focus on what they do bestcreating beautiful spacesby providing them with the
support and software they need to succeed.
About the Role
We are seeking a detail-oriented empathetic and proactive Customer Support / Onboarding
Specialist to join our growing team. This individual will be the first point of contact for new
users helping them get set up for success while also providing ongoing support to ensure a
smooth and productive experience with our platform.
This is a fully remote full-time position based in Colombia or Argentina offering a unique
opportunity to work with a dynamic and customer-centric team supporting clients across the
globe.
Key Responsibilities
Guide new clients through the onboarding process including setup training and initial
configuration
Deliver exceptional customer support via email chat and video calls
Troubleshoot user issues and provide timely clear solutions
Educate clients on best practices and features to help them maximize the value of
Design Manager
Collaborate with internal teams (Product Sales and Development) to relay client
feedback and improve the platform
Maintain detailed records of customer interactions and support tickets
Continuously look for ways to improve the onboarding and support process
Requirements
Qualifications
2 years of experience in customer support onboarding or a client-facing role
(preferably in SaaS or tech)
Strong communication skills in English both written and verbal
Highly organized with a keen attention to detail
Ability to explain technical concepts in a clear and approachable manner
Comfortable working independently in a remote environment
Proficiency with customer support tools such as Zendesk Intercom or similar
Experience in interior design project management software or accounting tools is a plus
Benefits
Why Join Design Manager
100% remote work with a flexible schedule
Opportunity to work with a passionate supportive and global team
Be part of a respected brand thats been helping designers for over 30 years
Opportunities for growth and learning in a collaborative environment
Company Industry
IT Services and IT Consulting
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
