Receptionist Front Desk Clerk
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Job Location:
Alameda, CA - USA
Monthly Salary:
$ 28 - 35
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Anytime Fitness is the healthiest franchise opportunity on the planet. As the fastest-growing fitness franchise in the world Anytime Fitness helps more than three million members in more than three thousand gyms around the globe get to a healthier place. Recently honored as the worlds Top Global Franchise by Entrepreneur magazine Anytime Fitness offers entrepreneurs a convenient and affordable recurring-revenue business model. Franchisees enjoy the luxury of being their own boss and are given the resources and support to achieve a healthy work/life balance. Anytime Fitness is the perfect fit for entrepreneurs seeking the opportunity to run a business that has the potential to make a profound difference in peoples lives.
The Remote Receptionist / Front Desk Clerk serves as the first point of contact for members prospective clients and business partners of Anytime Fitness. This role provides high-quality customer service and administrative support by handling phone calls emails and online inquiries as well as assisting with membership and scheduling needs.
The ideal candidate is friendly organized and tech-savvy with strong communication skills and a genuine passion for helping others achieve their fitness goals even while working remotely.
Key Responsibilities
Member Communication & Support
Answer phone calls emails and online messages promptly and professionally.
Greet and assist members virtually providing information about memberships promotions and club services.
Respond to inquiries about billing scheduling and club policies or direct them to the appropriate staff member.
Support the onboarding of new members by processing digital membership applications and paperwork.
Handle customer concerns or complaints with professionalism and empathy escalating as needed.
Administrative & Clerical Tasks
Maintain and update member records and databases in club management systems (e.g. Club OS Mindbody or CRM software).
Assist with scheduling appointments virtual consultations and personal training sessions.
Process membership changes renewals and cancellations as requested.
Prepare and send digital communications such as reminders announcements and welcome messages.
Support local and regional management teams with general administrative duties.
Operations & Coordination
Collaborate remotely with club staff to ensure smooth day-to-day operations.
Maintain an organized digital filing system for administrative records.
Track member inquiries feedback and support requests for reporting purposes.
Uphold the Anytime Fitness brands customer service and communication standards.
Requirements
Education & Experience:
High school diploma or equivalent required; associates degree in business communication or related field preferred.
12 years of experience in customer service reception or administrative support (remote experience preferred).
Experience in the fitness hospitality or service industry is an advantage.
Skills & Competencies:
Excellent verbal and written communication skills.
Strong organizational multitasking and time management abilities.
Proficiency in Microsoft Office Google Workspace and CRM or scheduling software.
Positive and professional demeanor with a customer-focused attitude.
Ability to work independently and manage tasks efficiently in a remote environment.
Reliable internet connection and basic technical troubleshooting skills.
Working Conditions
Fully remote role; must have access to a quiet professional workspace and reliable internet.
Standard business hours; occasional flexibility may be required to accommodate club hours or time zones.
Regular communication via phone video meetings chat and email.
Benefits
Competitive hourly rate or salary based on experience.
Benefits may include paid time off health coverage and complimentary Anytime Fitness membership.
Opportunities for advancement in customer service administration or operations management.
Required Skills:
Education & Experience: Bachelors degree in Business Administration Sports Management or related field (preferred). 35 years of experience in fitness club or hospitality management. Proven track record in sales operations and team leadership. Skills & Competencies: Strong leadership and interpersonal skills. Excellent communication and problem-solving abilities. Knowledge of fitness industry trends equipment and best practices. Proficiency in CRM and club management software. Ability to manage budgets and analyze performance metrics. Working Conditions Full-time position; may require evening and weekend availability. Fast-paced environment with frequent interaction with staff and members.
Company Industry
IT Services and IT Consulting
Key Skills
- Anti Money Laundering
- Machinery Maintenance
- IT Consultancy
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- Cardiovascular
