Customer Data EntryBilling Clerk
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Job Location:
Alameda, CA - USA
Monthly Salary:
$ 28 - 35
Posted on:
8 days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Anytime Fitness is the healthiest franchise opportunity on the planet. As the fastest-growing fitness franchise in the world Anytime Fitness helps more than three million members in more than three thousand gyms around the globe get to a healthier place. Recently honored as the worlds Top Global Franchise by Entrepreneur magazine Anytime Fitness offers entrepreneurs a convenient and affordable recurring-revenue business model. Franchisees enjoy the luxury of being their own boss and are given the resources and support to achieve a healthy work/life balance. Anytime Fitness is the perfect fit for entrepreneurs seeking the opportunity to run a business that has the potential to make a profound difference in peoples lives.
The Remote Customer Data Entry / Billing Clerk supports Anytime Fitness operations by managing accurate member data processing billing transactions and maintaining up-to-date financial and customer records. This position ensures smooth and timely data flow between members clubs and the billing department.
The ideal candidate is highly organized detail-oriented and skilled at handling confidential financial information with accuracy and professionalism in a remote environment.
Key Responsibilities
Data Entry & Record Management
Enter and update member information billing details and payment data into the club management system (e.g. Club OS ABC Fitness Solutions or Mindbody).
Verify the accuracy of membership records invoices and payment information.
Process new memberships renewals and cancellations in compliance with company policies.
Maintain organized and secure digital records of all customer and billing data.
Assist in generating daily weekly and monthly reports for management.
Billing & Financial Support
Prepare and process electronic invoices payment adjustments and refunds as necessary.
Monitor accounts for discrepancies and resolve billing errors promptly.
Coordinate with club managers and accounting teams to reconcile member accounts.
Assist with monthly billing cycles and ensure timely processing of all payments.
Communicate with members via email or phone regarding billing inquiries payment issues or account updates.
Customer Service
Provide excellent customer support by responding to member inquiries in a professional and courteous manner.
Escalate complex billing or data issues to the appropriate department or supervisor.
Ensure member satisfaction by providing clear and accurate information about billing procedures.
Requirements
Education & Experience:
High school diploma or equivalent required or a related field preferred.
12 years of experience in billing accounting or data entry (remote experience preferred).
Experience in the fitness hospitality or service industry is a plus.
Skills & Competencies:
Strong attention to detail and data accuracy.
Basic understanding of billing and invoicing processes.
Proficiency with Microsoft Excel Google Sheets and data management tools.
Familiarity with club management or CRM software (e.g. ABC Fitness Solutions Mindbody or Club OS).
Excellent organizational problem-solving and communication skills.
Ability to maintain confidentiality and handle sensitive information.
Self-motivated with the ability to work independently in a remote environment.
Working Conditions
Fully remote role; requires reliable internet connection and a secure workspace.
Standard weekday business hours with flexibility for different time zones if necessary.
Communication primarily through email virtual meetings and internal messaging platforms.
Benefits
Competitive hourly pay or salary commensurate with experience.
Benefits may include paid time off health coverage and complimentary Anytime Fitness membership.
Career advancement opportunities in administrative finance or operations roles.
Required Skills:
Education & Experience: Bachelors degree in Business Administration Sports Management or related field (preferred). 35 years of experience in fitness club or hospitality management. Proven track record in sales operations and team leadership. Skills & Competencies: Strong leadership and interpersonal skills. Excellent communication and problem-solving abilities. Knowledge of fitness industry trends equipment and best practices. Proficiency in CRM and club management software. Ability to manage budgets and analyze performance metrics. Working Conditions Full-time position; may require evening and weekend availability. Fast-paced environment with frequent interaction with staff and members.
Company Industry
IT Services and IT Consulting
Key Skills
- Databases
- Computer Hardware
- Typing
- Microsoft Office
- Data Entry
- Computer Skills
- Microsoft Word
- Office Experience
- 10 Key Calculator
- Microsoft Excel
- Order Entry
- Word Processing
