Registration Specialist (Full-Time)

Performs duties of a highly responsible and confidential nature to assist in the processing and direct student support in the Registration and Academic Records. Work requires comprehensive knowledge of departmental and college operations policies and procedures and the exercise of independent judgment including discretion in the resolution of student problems and details. Attains full proficiency in a specific area of discipline. Works under the direction of the administrative staff in the Registrars Office.

• Operational Support: Works with student academic records current computerized and archived hardcopies. Performs registration for students as necessary including overloads etc. Except payments and research payment issues as necessary. Responsible for Clearinghouse report processing errors and corrections. Assists with transcripts via the Clearinghouse knowledge of process and prepare hard copy transcripts answer transcript emails process all archived transcript requests walk-in requests process university partnership transcripts and manual correct (as needed) of transcripts using student database. Process CPLE request forms for the downtown Milwaukee Campus. Assists with student account appeals communication to students and account adjustment. Assists with receptionist duties registration front desk and including directing students and visitors to the correct department including mail tasks. Scanning workflow and data entry. NSC verifications degree verifications and manual correction of records. Assists with verifying enrollment and loan deferments. Responsible for veteran support communication and assistance to veterans. Process grade changes instructor withdrawals. Responsible for non-attendance rosters and processing administrative withdrawals.
• Correspondence and Communication: Answer phones respond to emails assist with departmental email accounts and assist walk-ins with registration needs forms questions etc. Ability to run reports. Responsible for responding and processing registration email accounts. Assist with the de-registration process and communication to students and troubleshooting de-registration issues. Completes word processing filing and composing routine correspondence and maintains records.
• Equipment operations and maintenance: Operates personal computer and/or laptop calculator photocopying fax machine and other office equipment. Duplicate records and residency determinations as needed. Receives opens prioritizes distributes and re-routes mail. Maintains and orders office supplies equipment and materials needed for the department. Assists with the implementation of new software programs testing and updating current software as needed
• Committee Involvement: May be asked to participate in cross-functional committees as needed.
• Continuous Learning & Professional Development: Maintain current knowledge of best practices and standards in accounting with an emphasis on community Colleges. Actively organize and/or participate in applicable workgroups committees and professional associations or conferences to promote continuous learning. Participate in trainings and workshops to increase knowledge awareness and practice of the Colleges diversity equity and inclusion initiatives.
• Integrity Diversity Equity & Inclusion: Use WE CARE Service Excellence Standards responsible for ensuring a culture of student experience and student-centered success including but not limited to systems processes and procedures as well as building effective cross-functional teams. Practices honesty by demonstrating consistent and uncompromising adherence to strong moral and ethical principles values truthfulness and accuracy in all actions. Acts and speaks consistently with and in support of MATCs Mission Vision and Values. Addresses all student and employee behavior confidentially and respectfully.
• Other duties: Perform other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Compliance with all state federal and accreditation standards/requirement as well as all MATC policies and procedures.

Required Education:

• High School Diploma and one (1) year additional coursework in a postsecondary school.

• Must have a minimum of two (2) years of office experience

• Associate Degree

• Four (4) years of office experience

• Knowledge of trends issues and accepted practices relevant to the position.
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
• Excellent attention to detail
• Familiarity with student information databases (particularly Ellucian)
• Proficient with Microsoft Office including Excel Word and Outlook
• Ability to quickly learn new systems and processes
• Ability to work with numbers and forms including accurate data entry skills
• Ability to analyze data and create reports as necessary
• Able to deal with interruptions and work in a fast-paced office environment
• Maintain a high level of confidentiality
• Consistently provide a high level of service to students and members of the community
• Strong written communication skills; ability to write clear structured articulate communications.
• Excellent organizational skills with an ability to prioritize and manage multiple tasks and a variety of demands.
• Strong self-motivation and ability to work both independently and as a team member.
• Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment.

• Ability to lift up to 15lbs carry and push up to 20lbs and ability to pull up to 20lbs
• Sitting/Standing/Walking: 80% of time spent sitting 15% of time spent standing 5% of time walking
• Ability to stoop kneel crouch reach hear and speak

Start Date: This position supports the Registration Department and is available to start immediately.

Hours: 38.75 hours per week Monday - Friday. Work hours may fall between 8am - 6pm.

Salary: Salary is determined by years of experience credit and internal salary equity. Salary determination will be only based on years of credited experience that is listed on thejob application please include complete work history.

Interviews: Selected qualified candidates will be invited to virtually interview for this position on a date to be determined.