Implementation Associate

The private markets are a multi-trillion-dollar powerhouse that funds everything from tech startups to major infrastructure projects yet much of it still operates on fragmented inefficient legacy systems. At Anduin were changing that. The Anduin platform is built for the complete investor experience. Were not just improving a process; were creating a better way for the entire industry to operate.

The Anduin Platform has supported over $205 billion in capital raised helping more than 1180 funds and 64000 investors transact in a more efficient and investor-friendly way. This remarkable traction is a testament to the powerful tangible value we deliver to our clients every day solidifying our position as a leader in the financial technology space.

Were a global team of over 140 talented individuals with deep private market expertise across North America Europe and Asia. Since our founding in 2014 weve remained focused on our mission to revolutionize investing in alts and empower LP-GP relationships. If youre ready to join a team that is transforming an entire industry and making a real impact we encourage you to apply.

Role Overview:
As an Implementation Associate youll support the successful onboarding of new customers in the Emerging & Established segments. Youll coordinate logistics manage project tracking assist internal and external stakeholders and provide post-launch support to customers and their investors.

Job Responsibilities:

• Execute standardised onboarding workflows for Emerging & Established clients.

• Track and update project plans.

• Schedule and coordinate meetings with internal teams and clients.

• Ensure timely follow-ups and documentation via Slack Notion and Salesforce.

• Act as a liaison between clients and internal teams (Digitisation Product Engineering) to support onboarding and adoption.

• Provide post-implementation support triaging and resolving platform issues.

• Collaborate with Product and Engineering to escalate and track issue resolution.

• Collect feedback and identify improvement opportunities post-launch.

Job Qualifications:

• 12 years in a customer-facing or project coordination role preferably in SaaS.

• Experience in onboarding or implementation.

• Strong attention to detail and organisational skills.

• Ability to manage tasks timelines and multiple priorities simultaneously.

• Proficiency with work management tools (ClickUp Notion Slack Front etc.).

• Excellent written verbal and presentation skills with the ability to engage both internal and external stakeholders professionally.

Why Join Us:

Youll be part of a collaborative team that values learning ownership and continuous improvement. This role offers a unique opportunity to develop deep expertise in SaaS implementation and client success while working with innovative technology and high-impact customers.