Student Service Associate
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Job Location:
Monthly Salary:
Posted on:
05-11-2025
Vacancies:
1 Vacancy
Job Summary
About the Students Division
The focus of the Students Division is to serve and support the academic and non-academic growth and development of students. Our strength is in our approaches to peer-to-peer learning and student leadership by empowering students to work collaboratively with service areas and other students to grow holistically as individuals. The Students portfolio at Mount Royal broadly encompasses Student Experience & Success Enrolment Management International Education and Planning & Operations delivering support and services that are inextricably linked with the teaching and learning outcomes academic departments are tasked with achieving.
We support the Universitys mission by assisting students staff and faculty through a variety of departments including: Admissions Recruitment and Transfer Credit the Office of the Registrar (Awards Academic Scheduling & Curriculum Records Registration and Financial Aid) Student Success and Learning (Academic Advising Student Community Standards Student Experience Student Learning Services) Access and Inclusion Services Career ServicesWellness Services Cougars Athletics and Recreation the Iniskim Centre International Education Residence Services Student Systems and Student Communications.
About the Role
Reporting to the Assistant Registrar Registration and Financial Aid this position is responsible for providing superior front-line client care and for contributing to the efficient and effective operation of registration and financial aid services. This position requires an individual who is self-motivated willing to take on tasks can effectively manage their time and demonstrate an ability to work in a group as well as independently.
Responsible for providing accurate information and effective referral services to a diverse population of students/clients the incumbent will serve as an Ambassador of the institution. Additionally the Student Service Associate must promote as well as foster a supportive student learning environment. The incumbent must provide quality customer service demonstrate accountable stewardship of student information as well as institutional resources accurately interpret and fairly apply all institutional policies and demonstrate knowledge in all necessary areas.
This position is a full-time role working 35 hours per week.
Responsibilities
- Clarify student / client information and service needs through effective listening and proactive assessment
- Provide accurate information regarding admissions registration financial aid student awards student records and fees
- Respond accurately to inquiries (in-person by telephone mail or online) with respect tact and discretion
- Advise full-time and part-time students of funding opportunities (government funding scholarships and bursaries)
- Assist students with applications for student loan funding and appeals
- Respond to inquiries pertaining to student awards scholarships bursaries and Financial Learning Assistance
- Provide appropriate referral services to student support services
- Answer questions and assist students regarding the students account and registration procedures
- Maintain close liaison with government funding agencies in order to expedite funding for students in need
- Complete out-of-province loan confirmations for all provinces and territories through different provincial portals
- Produce confirmation of enrolment letters and official and unofficial academic transcripts
- Resolve data integrity issues
- Interpret institutional policies applying sound understanding and judgment
- Ensure fair and equitable application of institutional policies within the boundaries of accountability
- Foster a respectful work environment which values diversity integrity and open honest communication
Qualifications
- Three or four year bachelor degree or equivalent
- Minimum 18 24 months of related work experience
- Experience required within a post-secondary institution preferably in the area of financial aid
- Customer service background in-person email and phone
- Working knowledge of and experience with Microsoft Suite (Excel Access Word) and Google Suite
- Experience with Banner student information system would be an asset
- Familiarity with the different Provincial funding portals and NSLSC systems would be an asset
- Excellent communication skills sensitivity in working with diverse populations and demonstrated ability to work as a team member
- Responsible results-oriented and motivated
- Ability to evaluate and interpret information at an advanced analytical level and work in a fast-paced environment
- Strong attention to detail including an ability to analyze and verify data and recognize errors
Salary: $ 54891.20 - $ 69487.60 per annum
Closing Date: November 10 2025
A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: Last Name Requisition Number Document (ex. Smith 999999 ).
Required Experience:
IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
Mount Royal University is a student-first undergraduate post-secondary university in Alberta, boasting small-class sizes, supportive professors and hands-on learning.
