Healthcare Service Specialist
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Job Location:
Kaiserslautern - Germany
Monthly Salary:
Not Disclosed
Posted on:
05-11-2025
Vacancies:
1 Vacancy
Job Summary
We are looking for individuals who want to join our Team in Landstuhl! Apply Now!
JOB OPENING
- Title: Healthcare Service Specialist
- Location: Landstuhl Regional Medical Center Germany
- Start-Date: Immediately
- Job-Type: Full Time (0700-1600)
SUMMARY
This role provides comprehensive administrative support to healthcare providers within the Defense Health Agency Region Europe (DHARE) specifically for Virtual Health (VH) operations. Acting as a liaison between VH staff patients and providers the position ensures efficient scheduling coordination and communication of VH appointments. The coordinator also contributes to performance analysis training and quality assurance while maintaining compliance with HIPAA and agency policies.
QUALIFICATION
Education:
- Two (2) year associate degree or
- Four (4) years of relevant experience as detailed
Experience:
- Minimum of three (3) years work or volunteer experience in a medical office or clinical medical environment within the last five (5) years
- Minimum of two (2) years work experience with the U.S. Military Healthcare System and benefits or civilian managed care medical environment
- At least one (1) year hands-on experience within the last three (3) years with:
- Composite Health Care System (CHCS)
- Armed Forces Health Longitudinal Technology Application (AHLTA)
- Or current electronic health record system used by DoD
- Computer literacy in Microsoft Office
THE DUTIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
Provides input for weekly report on:
- Appointments kept
- Sleep studies
- No shows
- Rescheduled
- Changed to TCON
- Changed to cart or inconclusive
Trains Medical Service Assistants (MSA) on VH scheduling and care coordination as needed or when requested
Respects and protects the confidentiality of all client-related records in accordance with HIPAA and agency policy
Manages VH encounter and scheduling data to analyze and measure site performance and quality assurance
- Provides a monthly report to recommend strategic changes to improve VH delivery
Collaborates with a multidisciplinary team (Tricare central appointments MSAs providers presenters) to ensure referrals for VH appointments are booked immediately
- Sends confirmation emails to providers patients and presenters immediately after scheduling
Answers the phone within 2 rings returns missed calls and prioritizes/responds to emails by COB daily
Coordinates all VH appointments and workflows for DHRE MTFs
- Manages asynchronous case load through available platforms
Verifies all requested VH appointments can be supported and resourced by all parties involved
Books VH appointments within the Care Coordination Database
Sends VH appointment notifications with appropriate documents
Mitigates scheduling conflicts and calendar or care coordination issues
Reviews the credentialing database prior to scheduling to ensure provider is worldwide privileged
Works with each clinics patient presenter to ensure Clinical Access Stations (CAS) are available for virtual appointments
- Closes CAS when presenter is unavailable
- Reschedules appointments when presenter is out due to emergency or sickness
Maintains an up-to-date list of patient presenter contact information for all DoD and DoS
Provides cross coverage for the Virtual Medical Center Europe Virtual Integrated Patient Readiness and Remote Care Clinics medical readiness appointments
- Collaborates with San Antonios Virtual Integrated Patient Readiness and Remote Care Clinic
Assists LRMC health services delivering VH to patients
- Trains and works with MSAs
- Fills in gaps only when it doesnt interfere with VH workflow
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French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
Required Experience:
Manager
Key Skills
- Revenue Cycle Management
- HIPAA
- Healthcare Management
- PMBOK
- Microsoft Outlook
- Project Leadership
- Data Management
- Project Management
- Affiliate Marketing
- Project Management Software
- Supervising Experience
- Workday
About Company
Thank you for visiting our careers page! We offer an array of different positions around the globe. While we are primarily staffed in Germany, Italy, and the US, we have numerous openings in other countries year-round! Other locations include South Korea, Belgium, England, and much mo ... View more
