Customer Support Manager
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Description
We are seeking a Customer Support Manager to lead our support operations and ensure exceptional service delivery to our valued clients and students. The ideal candidate will demonstrate strong leadership organizational and problem-solving abilities to enhance customer satisfaction and strengthen long-term relationships with our community.
Responsibilities
Oversee the day-to-day performance of the customer support team ensuring service excellence.
Develop and implement strategies to improve customer satisfaction and streamline communication.
Analyze feedback and performance metrics to optimize processes and training programs.
Collaborate with internal departments to address inquiries and resolve issues efficiently.
Maintain high standards of professionalism and uphold the companys values in all interactions.
Qualifications :
Qualifications
Excellent communication and interpersonal skills.
Strong leadership and organizational abilities.
Ability to manage multiple priorities and meet deadlines.
Analytical mindset with attention to detail and problem-solving capacity.
Proficiency in CRM systems and customer service best practices is an advantage.
Additional Information :
Benefits
Competitive annual salary ($56000 $62000).
Career growth and professional development opportunities.
Supportive and collaborative work environment.
Skill enhancement and leadership training programs.
Comprehensive benefits package and long-term career stability.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
