About Us

Exotel is the emerging markets leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011 Exotels cloud-based product suite powers 50 million daily engagements across voice video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60 countries including India SE Asia the Middle East and Africa. Today some of the fastest-growing companies in the emerging markets (Ola Swiggy Flipkart GoJek Byjus Urban Company HDFC Bank Zomato Oyo etc.) manage their customer engagement with Exotels suite of communication APIs Ameyos omnichannel contact centre (merger) and Cogno AIs conversational AI platform (acquisition) over the cloud. Theyre a $100 million Series D-funded company.

Engineering Team @ Exotel

The Product Engineering Team builds applications and products enabling customers to use our core services such as Voice and messaging grammatically. The team builds endpoints with Identity Authentication and Management layers for other developers/programs to consume our core services. Examples include integration into other CRM services such as Zoho Freshdesk etc OR into customers own workflows. It also focuses on building the work-flows as UI elements that can be used by customers.

Software engineering within the Product Engineering team involves all aspects of software engineering: designing and architecting services and features development testing instrumentation deployment stabilization and operations. You will be working on the core cloud telephony platform and products. A lot of focus in what you do will be outside of just adding features - you will be constantly thinking of how do I scale out my cluster to twice its size with 60 seconds how do I increase the platform uptime from 99.95 to 99.99 how to shave off a few extra milliseconds in response times etc.

What are we looking for

We are looking for technically very strong candidates with a strong understanding of computer systems. We want people who love designing and building infrastructure components and large complex services. We are looking for engineers driven by a passion to create applications systems that can redefine the contact center communication space.

What will you do

You will be a part of the Product Engineering team at Exotel. Specifically we are looking for engineers for building services and dashboard backends that help customers use Exotel in a variety of ways.

Responsibilities include end-to-end software engineering aspects:

• Designing and planning systems services and components

• Development

• Testing

• Deployment

• Instrumentation dashboarding and monitoring

• Debugging production issues and handling production incidents

• Stakeholder management

• Mentoring and technical evangelising

Must-haves

• 3-5 years of experience with a Bachelors / Masters Degree in Computer Science or equivalent.

• Experience in application development in product engineering organisations.

• Expertise in Java Spring Boot framework RDBMS concepts

• Understanding of REST APIs RPC networking protocols (HTTP TCP UDP) Microservices and Kubernetes deployments

• Experience in scripting languages (bash Python)

• Experience in building & deploying applications in Linux environments

• Experience building distributed systems for scale reliability & performance

• A DevOps mindset. You own what you will develop.

• Very strong in Computer Science fundamentals

• Excellent written and verbal communication skills with strong attention to detail and a head for problem-solving.

• Team-player flexible and able to work in a fast-paced environment

Good-to-haves

• Experience in using CI/CD tools like Jenkins argocd git pipelines etc.

• Experience in Vibe coding

• Experience in building Web UI using frontend frameworks like React AngularJS and/or other js libraries