Business Analyst (Knowledge Based Developer) – Hybrid

Arlington, TX - USA

Monthly Salary: Not Disclosed

Posted on: 11 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Business Analyst (Knowledge Based Developer) Hybrid
Location: Arlington VA
Duration: 06 Months

Job Description:
The position is responsible for developing and maintaining a structured knowledge base and documentation framework to support self-service and operational efficiency. The candidate must have strong experience in knowledge management platforms content standardization and collaboration with cross-functional teams to ensure accurate accessible and user-friendly documentation.

Responsibilities:

Develop organize and maintain a structured knowledge base and self-service content repository.
Create user manuals FAQs standard operating procedures (SOPs) process documentation and how-to guides.
Collaborate with SMEs engineers Product managers and support staff to gather accurate and up-to-date information.
Establish content standards templates taxonomy and style guides for consistency across all documentation.
Conduct content audits and gap analyses to improve accuracy and completeness.
Manage version control and documentation lifecycle across updates and releases.
Work within knowledge management platforms (e.g. Confluence SharePoint Zendesk ServiceNow Salesforce Knowledge or others).
Ensure knowledge base content is easily searchable discoverable and accessible to the intended audience.
Incorporate feedback from users and continuously improve documentation based on usage and analytics.

Qualifications:

5 years of experience as a Technical Writer Knowledge Manager or similar role.
Proven experience building or revamping knowledge base systems from the ground up.
Strong written and verbal communication skills with a focus on clarity and usability.
Proficient with knowledge management and documentation tools (e.g. SharePoint ServiceNow Zendesk Guide or similar).
Ability to translate technical concepts into simple actionable content.
Familiarity with content organization strategies like topic-based authoring metadata tagging and content hierarchies.
Experience working with technical teams in IT product or software development environments.

General Experience:

Experience conducting business analysis and research.
Ability to make complex analyses of data and information and make recommendations.
Comfortable engaging with stakeholders across all levels to gather feedback and requirements and ensure alignment with business needs and priorities.
Fluent preparing written materials and facilitating presentations and formal briefings.
Exceptional communications skills.

Minimum Qualifications:

5 years of experience conducting business analysis.
Bachelors Degree from an accredited college or university in business or Statistics.

Required Experience:

Senior IC

Job Title: Business Analyst (Knowledge Based Developer) Hybrid Location: Arlington VADuration: 06 MonthsJob Description:The position is responsible for developing and maintaining a structured knowledge base and documentation framework to support self-service and operational efficiency. The candidat...

Develop organize and maintain a structured knowledge base and self-service content repository.
Create user manuals FAQs standard operating procedures (SOPs) process documentation and how-to guides.
Collaborate with SMEs engineers Product managers and support staff to gather accurate and up-to-date information.
Establish content standards templates taxonomy and style guides for consistency across all documentation.
Conduct content audits and gap analyses to improve accuracy and completeness.
Manage version control and documentation lifecycle across updates and releases.
Work within knowledge management platforms (e.g. Confluence SharePoint Zendesk ServiceNow Salesforce Knowledge or others).
Ensure knowledge base content is easily searchable discoverable and accessible to the intended audience.
Incorporate feedback from users and continuously improve documentation based on usage and analytics.

Qualifications:

5 years of experience as a Technical Writer Knowledge Manager or similar role.
Proven experience building or revamping knowledge base systems from the ground up.
Strong written and verbal communication skills with a focus on clarity and usability.
Proficient with knowledge management and documentation tools (e.g. SharePoint ServiceNow Zendesk Guide or similar).
Ability to translate technical concepts into simple actionable content.
Familiarity with content organization strategies like topic-based authoring metadata tagging and content hierarchies.
Experience working with technical teams in IT product or software development environments.

General Experience:

Experience conducting business analysis and research.
Ability to make complex analyses of data and information and make recommendations.
Comfortable engaging with stakeholders across all levels to gather feedback and requirements and ensure alignment with business needs and priorities.
Fluent preparing written materials and facilitating presentations and formal briefings.
Exceptional communications skills.