Supervisor, Field Services

East Peoria, IL - USA

Monthly Salary: Not Disclosed

Posted on: 05-11-2025

Vacancies: 1 Vacancy

Job Summary

Supervisor Field Services East Peoria IL

Join a team named a Great Place to Work four years in a row!

At DYOPATH we believe work should be meaningful empowering and fun. Our award-winning culture is built on collaboration innovation and respect. Were looking for a passionate and driven Supervisor of Field Servicesto help us deliver exceptional technical support and lead a high-performing team.

What Youll Do as a Supervisor of Field Services

As a Supervisor of Field Services youll be the frontline leader for our field support technicians and service desk analysts. Youll manage daily operations coach your team and ensure our global industrial clients receive top-tier technical service. Youll work closely with the Manager of Programs to align team performance with organizational goals.

Your leadership will directly impact client satisfaction technician development and operational excellence.

Responsibilities

Lead and mentor a team of field service technicians and service desk analysts
Manage scheduling dispatching and workload balancing for on-site support
Monitor and enforce service level agreements (SLAs)
Provide coaching training and performance feedback to team members
Collaborate with internal teams to resolve escalated technical issues
Maintain documentation policies and procedures for field services
Track and report on team performance metrics
Support budget planning and procurement for field service tools and resources

What You Bring

5 years of technical support experience preferably in a service desk or field services environment
2 years in a leadership or supervisory role
Strong troubleshooting skills across hardware software and networking
Excellent communication and interpersonal skills
Familiarity with ITSM platforms like ServiceNow or BMC Helix
Knowledge of ITIL or similar service management frameworks
Ability to lead in a fast-paced client-focused environment

Why DYOPATH

We dont just offer jobswe offer careers with purpose. As a Supervisor of Field Services youll be part of a team that values growth creativity and balance.

Heres what we offer:

Medical Dental Vision Life & Disability Insurance
FSA & HSA options
Employee Assistance & Wellness Programs
401(k) with company match
Paid holidays and vacation time
Learning & development programs
Pet insurance and referral bonuses
Career advancement opportunities

Details

Location: East Peoria IL
Compensation: Up to $50000 annually (DOE)
Role Type: Full-time onsite
Core Business Hours (Monday Friday)

Ready to Lead

If youre ready to take the next step in your career and make a real impact apply today to become our next Supervisor of Field Services. Were excited to meet you!

DYOPATH is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age color disability gender gender identity genetic information marital status military status national origin race religion sexual orientation veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job.

Required Experience:

Manager

Supervisor Field Services East Peoria ILJoin a team named a Great Place to Work four years in a row!At DYOPATH we believe work should be meaningful empowering and fun. Our award-winning culture is built on collaboration innovation and respect. Were looking for a passionate and driven Supervisor of ...