Customer Success Manager (Multilingual)
Share
Job Location:
Monthly Salary:
Posted on:
24 days ago
Vacancies:
1 Vacancy
Job Summary
To support that growth were hiring a Customer Success Manager focused on EU marketssuch as France Spain Germany or Italy. Youll help onboard and support operators across your markets acting as a trusted guide to help them succeed with Stora.
Why this role matters
Were expanding across Europe and success in new markets depends on great customer experiences. Youll play a key role in onboarding and supporting operators outside the UK helping them get set up stay on track and grow with us.
What youll do
Onboard new customers across EU markets guiding them through setup and training
Support customers via email chat and videoespecially where language or local context matters
Build long-term relationships with your assigned accounts
Monitor account health usage and risks
Help operators get more value from Stora surfacing opportunities and promoting key features
Use tools like HubSpot Notion and Stripe to track progress and inform decisions
Be the voice of the EU customersharing insights to improve our product and service
What were looking for
Fluent in English and at least one of: French Spanish German or Italian
Organised composed and good with people
A great communicatorboth written and verbal
Comfortable using and explaining software
Experience in SaaS onboarding or customer support is helpful but not required
This role is a hybrid role with 2 days per week based in our Belfast office
What we offer
Competitive salary
Share options
Hybrid working (2 days in office and 3 days WFH per week)
35 days holiday
Private health insurance (for you family)
Company Pension plan
Apple hardware
Next steps
Were reviewing applications as they come in and will be in touch quickly if it looks like a match.
Equal Opportunities at Stora
Stora is proud to be an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone is treated with dignity and respect and where individual differences are valued.
We welcome applications from all suitably qualified candidates regardless of age disability gender gender reassignment marital or civil partnership status pregnancy or maternity race religious belief or political opinion or sexual orientation.
All recruitment and employment decisions are made on the basis of merit competence and business need. We actively promote equality of opportunity and fair participation in line with our responsibilities under Northern Ireland equality legislation.
If you require any reasonable adjustments during the recruitment process please let us know.
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Grow faster with self storage software that automates admin and drives revenue. Join operators scaling 5× quicker than the industry average.
