Application Manager

We are currently recruiting for an Application Manager to join the Technology team on a full-time permanent basis reporting into the Product Support Manager. 

As the European Application Manager you will form part of the European Technology team working closely with the Global and European Technology leadership and process owners across the European markets. The Application Manager is responsible for ensuring the Product operations are efficiently delivered for the European businesses ensuring all applications are available to the business for the maximum up time and any disruption in service is restored as quickly as possible. Application support is delivered through a mixture of external and internal resources which must be led and driven by the application manager to provide an exemplary service. 

The role is responsible for building relationships with business stakeholders to share key service information ensure the correct level of service is being delivered to allow business objectives to be met and take business feedback review processes and technical input to ensure continuous improvements are conducted. 

This role is offering a home-based contract that will require travel commitment as required and as such a good degree of self-motivation and flexibility is required. 

Key Accountabilities & Responsibilities: 

• Daily handling of incoming cases and incidents relating to applications in the (functional area) area 
• Act as an incident manager for priority 2 and priority 3 incidents priority 1 will fall under the MIM process 
• Daily planning and coordination of ongoing IT activities for (functional area) 
• Collaboration with the business stakeholders suppliers and project teams for (functional area) 
• Provide technical knowledge expertise and contribute with system-specific technical competence in working groups that exist around included applications 
• Management of system maintenance minor development patching and upgrades. 
• Ensure system compliance with governing regulations (e.g. SOX GDPR Cyber security) 
• Develop create and maintain routines and documentation for systems and working methods within the management object 
• Work closely with vendors on ways of working monitoring alerting continuous improvement and active participation in QBRs and vendor forums 
• Coordinate lead and engage stakeholders in IT and (functional area) 
• Oversee system testing and conduct functional and non-functional testing (e.g. system testing integration testing regression testing). 
• Support business planning and execution for user acceptance testing. 
• Create and maintain system documentation (application versions integrations dependencies). 
• Act as the subject matter expert on systems supporting the businesss needs and requirement processes. 
• There is a requirement for this position to be part of an on-call rota 

About you: 

To be successful in this role you will have a technical knowledge and understanding of both application development and application maintenance (patching bug fixes upgrades Cyber Security patching) and a technical knowledge and understanding of application and integration layers as well as relationships and dependencies between technical components (servers operating systems database integrations). You will have a good knowledge of ITIL V4 O365 IT security requirements and Risk Management. Youll be experienced in writing technical documentation and can work effectively with cross-functional and European teams. Youll be competent in driving and leading tasks/initiatives both independently and together with others. 

What youll receive: 

• A competitive salary. 
• Car allowance of 5500 per annum. 
• Pension scheme. 
• Single private medical healthcare cover. 
• Generous holiday allowance of 25 days with option to purchase additional holidays bank holidays. 
• Huge discounts on all sorts of lovely food and award-winning products through our staff shop. 
• Discounts on Cinema tickets shopping and earn cashback on purchases through Sodexo. 
• Recognition awards and Incentives. 
• Real career opportunities - being part of Sysco the worlds leading foodservice business opens up a world of possibility. 

Additional Information :

At Sysco GB everyone is welcome. We dont want you to fit our culture we want you to help define it and we actively celebrate the unique talents of each and every colleague. We dont just look at your CV were more focused on who you are and your potential. As part of our values we are committed to fostering a diverse and inclusive culture where everyone has a voice is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco GB and we recognise that Sysco GB can only thrive when everyone feels they belong. Well do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process speak to our resourcing team who will be happy to support you. 

Remote Work :

No

Employment Type :

Full-time