Systems & Network Administrator Baton Rouge, LA

Baton Rouge, LA - USA

Monthly Salary: $ 58000 - 82000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Overview:

The Systems & Network Administrator is responsible for providing the highest tier of onsite and remote support to our relates to all technology to include workstations servers printers networks and vendor specific hardware and position requires the candidate to identify user problems promptly develop solutions and always maintain our high level of customer satisfaction.

A typical week: Based out of our Baton Rouge office this position will include onsite service at our clients offices in the area with occasional onsite service in the New Orleans area.

Benefits include: Excellent healthcare benefits PTO bonus program training opportunities & more.

Pay range:$58000 - $82000 depending on experience.

Primary Responsibilities

Highest tier of support relating to technical issues involving Microsofts core business applications and for cloud-based applications and technologies such as Microsoft 365.
Highest tier of support for Microsoft related technologies: Windows Server Exchange SQL SharePoint as well as virtual environments built on Citrix Microsoft and VMware.
Technical servicesand supportat the network level: WAN LAN and WLANconnectivity routers firewalls and security.
Remote access solution implementation and support: VPN Remote Desktop andCitrix
System documentation and consulting services to include system reviews and recommendations.
Communication with customers as required:keeping them informed of incident progress notifying them of impending changes or agreed outages.
Service escalations from Level 1 and Level 2 technicians.

Additional Responsibilities

Improve customer service perception and satisfaction.
Ability to work in a team and communicate effectively.
Escalate service or project issues that cannot be completed within agreed service levels.
Business awareness: Develop document and update specific knowledge about the customer and how IT relates to their business strategy and goals.
Develop in-depth knowledge of the service catalog and how it relates to customers needs.
Document internal processes and procedures related to duties and responsibilities.
Responsible for documenting time and expenses as they occur.
Remain up to date with current and future technologies emerging in the industry.

Qualifications

All team members at this level are expected to achieve a certification from our preferred firewall brand (Watchguard) within the first 6 months of employment.
Examples of additional certifications that may be required include Microsoft Citrix Cisco VMware CompTIA
Ability to pass test demonstrating strong written and verbal communications skills.
5 - 10 years IT support experience with proven experience working on networking servers and applications in an enterprise environment.
Ability to pass vocabulary and operational proficiency tests on current PC hardware software and networking.
Ability to work as scheduled sitting standing stooping lift and carry 35 lbs. use a keyboard and speak on the phone.
Ability to travel to client site using your private vehicle.

Preferred Skills

Interpersonal skills: Such as telephony skills communication skills active listening and customer-care
Diagnosis skills of technical issues
Ability to multi-task and adapt to changes quickly.
Service awareness of all organizations key IT services for which support is being provided.
Understanding of support tools techniques and how technology is used to provide IT services.
Ability to analyze practical business impact of IT and related systems.
Self-motivated with the ability to work in a fast-moving environment.
2 years of coursework in computer related discipline.
2 years of experience with a managed services provider or IT consulting company.
Current/Active certification related to networking or servers.
Experience with Mac or Linux based systems.
Experience with network cable installation and termination.

Required Experience:

Unclear Seniority

Overview:The Systems & Network Administrator is responsible for providing the highest tier of onsite and remote support to our relates to all technology to include workstations servers printers networks and vendor specific hardware and position requires the candidate to identify user problems prom...

Overview:

A typical week: Based out of our Baton Rouge office this position will include onsite service at our clients offices in the area with occasional onsite service in the New Orleans area.

Benefits include: Excellent healthcare benefits PTO bonus program training opportunities & more.

Pay range:$58000 - $82000 depending on experience.

Primary Responsibilities

Highest tier of support relating to technical issues involving Microsofts core business applications and for cloud-based applications and technologies such as Microsoft 365.
Highest tier of support for Microsoft related technologies: Windows Server Exchange SQL SharePoint as well as virtual environments built on Citrix Microsoft and VMware.
Technical servicesand supportat the network level: WAN LAN and WLANconnectivity routers firewalls and security.
Remote access solution implementation and support: VPN Remote Desktop andCitrix
System documentation and consulting services to include system reviews and recommendations.
Communication with customers as required:keeping them informed of incident progress notifying them of impending changes or agreed outages.
Service escalations from Level 1 and Level 2 technicians.

Additional Responsibilities

Improve customer service perception and satisfaction.
Ability to work in a team and communicate effectively.
Escalate service or project issues that cannot be completed within agreed service levels.
Business awareness: Develop document and update specific knowledge about the customer and how IT relates to their business strategy and goals.
Develop in-depth knowledge of the service catalog and how it relates to customers needs.
Document internal processes and procedures related to duties and responsibilities.
Responsible for documenting time and expenses as they occur.
Remain up to date with current and future technologies emerging in the industry.

Qualifications

All team members at this level are expected to achieve a certification from our preferred firewall brand (Watchguard) within the first 6 months of employment.
Examples of additional certifications that may be required include Microsoft Citrix Cisco VMware CompTIA
Ability to pass test demonstrating strong written and verbal communications skills.
5 - 10 years IT support experience with proven experience working on networking servers and applications in an enterprise environment.
Ability to pass vocabulary and operational proficiency tests on current PC hardware software and networking.
Ability to work as scheduled sitting standing stooping lift and carry 35 lbs. use a keyboard and speak on the phone.
Ability to travel to client site using your private vehicle.

Preferred Skills

Interpersonal skills: Such as telephony skills communication skills active listening and customer-care
Diagnosis skills of technical issues
Ability to multi-task and adapt to changes quickly.
Service awareness of all organizations key IT services for which support is being provided.
Understanding of support tools techniques and how technology is used to provide IT services.
Ability to analyze practical business impact of IT and related systems.
Self-motivated with the ability to work in a fast-moving environment.
2 years of coursework in computer related discipline.
2 years of experience with a managed services provider or IT consulting company.
Current/Active certification related to networking or servers.
Experience with Mac or Linux based systems.
Experience with network cable installation and termination.

Required Experience:

Unclear Seniority

Key Skills

Computer Science
Active Directory
Computer information Technology
PowerShell
OS
Windows
Database
SCCM
Linux
SAN
Troubleshoot
Backup
Setup
Technical Support
UNIX

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About Company

TurnKey Solutions

Turn Key Solutions is the leading Managed and Co-Managed Cybersecurity and IT Support Services Provider for businesses across Louisiana and the Gulf South since 1999.

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