Guest Service Agent
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Job Location:
Wolli Creek - Australia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
We are looking for a Guest Service Agent who is dedicated to providing a memorable experience and create that human connection with our guests at every stage of their stay.
In this role you will;
- Provide exceptional service during check-in check-out and throughout the guest stay;
- Assist the Duty Manager in effectively running the day-to-day operations of the Front Office Department;
- Handle guest queries requests and feedback promptly and with a solutions-focused approach;
- Maximise occupancy through upselling and promoting hotel services;
- Maintain accurate payment handling and compliance with hotel policies.
- Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements requests and activities;
- Ensure procedures are followed in relation to guest confidentiality and safety;
- Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotels financial data and the ease in shift changes.
Qualifications :
Qualifications
What we are looking for
We are looking for bubbly and smiley individuals to be called Heartists that fit the below descriptions:
- Exceptional customer service skills communication and time management skills;
- Professional appearance that will represent our brand well;
- A friendly and outgoing personality;
- Proven ability to work as part of a team;
- A willingness to use initiative and strong problem solving skills;
- Strong analytical skills with a high level of computer literacy and accuracy;
- Flexibility to work a rotating roster including mornings evenings weekends & public holidays.
Additional Information :
What is in it for you
- Learning & development opportunities.
- Join of the largest hotel groups worldwide with access to global opportunities and staff benefits.
- Onsite parking duty meals and free laundry.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
