Principal UI & UX Research Designer

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Join us as we work to create a thriving ecosystem that delivers accessible high-quality and sustainable healthcare for all.

Join athenahealths quest to make healthcare work the way it should. Our health is incredibly precious and people in need of health care are often at their most fragile. Yet the function and experience of healthcare continues to fall far behind the innovative services we receive in other more frivolous parts of our lives. athenahealth is looking for a Principal Experience Designer who can dive into complex design challenges and create solutions to help transform the healthcare industry. If youre a talented innovative and strategic designer motivated to make a difference in healthcare then we want to talk to you. Help us break through all the red tape and transform everyones experience of a visit to the doctor a trip to the emergency room or a lifetime with a chronic illness.

About the Team

The Data Services Zone in athenahealths Data and Ecosystem Platform is a central pillar responsible for managing the import export and processing of bulk data to enable seamless data flow across internal systems and external partners. It supports critical functions including ingestion of diverse data sources secure storage efficient processing pipelines and export capabilities that facilitate data access for analytics reporting and ecosystem APIs. A key focus area is enabling value-based care by providing comprehensive timely data that powers clinical decision-making performance measurement and care management programs. This zone ensures that bulk data transfers such as claims clinical and financial data are handled with scalability governance and operational stability. By driving service maturity and aligning with athenaOnes tech strategy the Data Services Zone fosters integration transparency and collaboration across teams while supporting innovation and high-quality business outcomes in healthcare delivery.

The Challenge: Make data feel simple. Make care feel closer.

Data in healthcare is growing fast. AI is reshaping how teams work. Were hiring builders who lean into change and turn complex systems into clear experiences. If you want your craft to help patients and clinicians at scale this is the right place.

Role Summary

Own the end-to-end experience of our data services. Design journeys that connect frontstage UI to backstage process. Use AI where it saves time reduces toil and builds trust. Keep the service simple to start easy to operate and honest when things go wrong.

What You Will Do

Set the Vision

Define the north star for data requests delivery and support.

Turn vision into patterns roadmaps and simple rules teams can use.

Design the Service

Map journeys and service blueprints that align people tools and policy.

Keep touchpoints consistent across UI content SLAs and handoffs.

Lead with AI

Bring AI into setup monitoring and resolution with measurable wins.

Pilot assistants for guided configuration anomaly alerts and smart runbooks.

Strengthen Operations

Simplify intake and configuration. Tighten incident and change flows.

Clarify ownership and handoffs so teams move faster with confidence.

Standardize Interoperability

Create usable patterns for FHIR Bulk HL7 CCDA and API-first delivery.

Plan versioning change intake and deprecation so clients stay stable.

Measure Outcomes

Own a scorecard: time to first data freshness completeness latency MTTR CSAT.

Build views that help teams see risk early and act quickly.

What You Bring

10 years in UX or service design with 3 in data-heavy or platform work

Portfolio with end-to-end service outcomes

Service craft: journeys blueprints IA content ops playbooks

Hands-on with AI tools and assistive workflow patterns

Interop awareness: FHIR HL7 CCDA basics

Metrics mindset: comfortable setting and moving KPIs

Clear communicator and facilitator across ICs and leaders

What Will Set You Apart

Shipped smart workflows that reduced toil or time to value

Improved incident and change lifecycles in complex systems

Built data visibility that drove better decisions for ops and clients

Healthcare experience is a plus

About athenahealth

Our vision: In an industry that becomes more complex by the day we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients powered by our vision to create a thriving ecosystem that delivers accessible high-quality and sustainable healthcare for all.

Our company culture: Our talentedemployees or athenistas as we call ourselves spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge expertise backgrounds and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness accountability and support.

Our DEI commitment: Our vision of accessible high-quality and sustainable healthcare for all requires addressing the inequities that stand in the way. Thats one reason we prioritize diversity equity and inclusion in every aspect of our business from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas our partners customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits athenistas enjoy perks specific to each location including commuter support employee assistance programs tuition assistance employee resource groups and collaborativeworkspaces some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision we recognize that not all work needs to be done within an office environmentfull-time. With consistent communication and digital collaboration tools athenahealthenablesemployees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks we sponsor events throughout the year including book clubs external speakers and hackathons. We provide athenistas with a company culture based on learning the support of an engaged team and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here:

Experience:

Staff IC

Join us as we work to create a thriving ecosystem that delivers accessible high-quality and sustainable healthcare for all.Join athenahealths quest to make healthcare work the way it should. Our health is incredibly precious and people in need of health care are often at their most fragile. Yet the ...