Customer-oriented mindset with a focus on delivering quality support and ensuring high customer satisfaction Interact with end-users to understand clarify and document issues as well as to provide updates on issue resolution progress. Excellent communication skills to convey technical information to both technical and non-technical stakeholders. Conducts research to understand how the organization functions and where it can improve. Being able to analyze this information and form a hypothesis of organization weaknesses and how to fix them. Prepares reports with excel or Similar tools. L2/L3 support on large enterprise applications with advance troubleshooting and root cause analysis. Stays current with latest trends in manufacturing and operations in industries and applies them to existing business models Travels to different job locations as required to maximize business knowledge and user feedback. Analyze and interpret data to support business in decision-making ensuring data accuracy and integrity. Performs requirements gathering for overall improvement of platform. Creates documentation for SOPs and process flows. Collaborate with the testing team to ensure that testing efforts align with business requirements and participate in user acceptance testing (UAT) and facilitate user feedback. Works with members of own team to offer different ideas Clarifies strategic and operational problems / successes / failures with management Implement strategies for gathering reviewing and analyzing data to see the trend and patterns.
- 5 years of experience working in L2/L3 support on large enterprise applications with advanced troubleshooting and root cause analysis across multiple technologies.
- Exposure to cloud technologies.
- Programming work experience in writing complex Sql to extract Data from a large Databases.
- Python Scripting experience.
- Working knowledge on Linux Operating System and Unix/Shell Scripting.
- Experience with Tableau (or other similar reporting tools) for data Visualisation and reporting.
Customer-oriented mindset with a focus on delivering quality support and ensuring high customer satisfaction Interact with end-users to understand clarify and document issues as well as to provide updates on issue resolution progress. Excellent communication skills to convey technical information to...
Customer-oriented mindset with a focus on delivering quality support and ensuring high customer satisfaction Interact with end-users to understand clarify and document issues as well as to provide updates on issue resolution progress. Excellent communication skills to convey technical information to both technical and non-technical stakeholders. Conducts research to understand how the organization functions and where it can improve. Being able to analyze this information and form a hypothesis of organization weaknesses and how to fix them. Prepares reports with excel or Similar tools. L2/L3 support on large enterprise applications with advance troubleshooting and root cause analysis. Stays current with latest trends in manufacturing and operations in industries and applies them to existing business models Travels to different job locations as required to maximize business knowledge and user feedback. Analyze and interpret data to support business in decision-making ensuring data accuracy and integrity. Performs requirements gathering for overall improvement of platform. Creates documentation for SOPs and process flows. Collaborate with the testing team to ensure that testing efforts align with business requirements and participate in user acceptance testing (UAT) and facilitate user feedback. Works with members of own team to offer different ideas Clarifies strategic and operational problems / successes / failures with management Implement strategies for gathering reviewing and analyzing data to see the trend and patterns.
- 5 years of experience working in L2/L3 support on large enterprise applications with advanced troubleshooting and root cause analysis across multiple technologies.
- Exposure to cloud technologies.
- Programming work experience in writing complex Sql to extract Data from a large Databases.
- Python Scripting experience.
- Working knowledge on Linux Operating System and Unix/Shell Scripting.
- Experience with Tableau (or other similar reporting tools) for data Visualisation and reporting.
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