Assistant Vice President, Data Integrity & User Experience

Knoxville, TN - USA

Monthly Salary: Not Disclosed

Posted on: 18 days ago

Vacancies: 1 Vacancy

Job Summary

Description

The University of Tennessee Foundation Inc (UTFI) invites applications and nominations to fill the position of assistant vice president data integrity and user experience. Reporting to the vice president for technology and innovation and chief technology officer the assistant vice president of data integrity and user experience is responsible for shaping the enterprise strategy that ensure accurate trusted and governed advancement data supporting fundraising engagement compliance and innovation across all campuses.

This role will oversee constituent management user experience and technical support services cultivating a culture of data trust and continuous improvement throughout UTFI.

Responsibilities

Job responsibilities include but are not limited to:

Data Strategy and Governance: Develop and execute an enterprise data integrity strategy aligned with UTFIs technology roadmap and advancement priorities. Champion a culture of data quality transparency and stewardship across all UTFI units and campuses. Lead the creation and enforcement of data governance frameworks including standards for data quality

Privacy and regulatory compliance. Partner with executive leadership and campus advancement teams to align data governance policies with CRM and operational needs. Partner with business intelligence architecture to identify data sources in use that can be built into the

data warehouse and CRM.

CRM and User Experience Leadership: Oversee the enterprise CRM (Salesforce/Kindsight) user experience ensuring reliability scalability and adoption across the Foundation and campuses. Partner with the executive director of business intelligence & analytics to align CRM data with data

warehouse and reporting initiatives. Advance training documentation and process design that enhance system usability and end-user satisfaction. Oversee technical support including Tier 1 Tier 2 and Tier 3 support escalation and management of the information technology service management system.

Operational Excellence and Collaboration: Maintain UTFIs comprehensive data documentation including data dictionaries policies and standard operating procedures. Strengthen collaboration between central services and campus advancement partners to ensure consistency value delivery and trusted data sharing. Collaborate with internal and external stakeholders to continuously improve system performance integration and data reliability.

Leadership and Team Development: Lead mentor and inspire staff across user experience constituent management and technical support. Build high-performing service-oriented teams that model collaboration innovation and excellence. Foster partnerships across advancement and IT to translate business needs into data and system solutions that drive results.

For more information about the role we invite you to review our detailed prospectus.

Qualifications

Required Education and Experience

The candidate who fills the assistant vice president data integrity and user experience position is required to have:

Bachelors degree in information systems data management business administration or a related field.

Extensive and progressive experience working within a large decentralized fundraising environment.

In-depth expertise in all aspects of data management CRM administration or data governance; preferably in higher education or non-profit sectors.

Demonstrated leadership of end-user support training and adoption programs.

Proven ability to lead cross-functional teams including goal setting performance management and driving results and manage enterprise-level projects.

Knowledge of CRM tools and technologies commonly used in philanthropic organizations

Strong track record of leveraging data and analysis to derive actionable strategy and drive business impact.

A valid drivers license with an acceptable driving record is required due to travel responsibilities of the position. UTFI reserves the right to consider all appropriate general any significant driving offense less than 12 months old will eliminate the application from consideration for the position.

Preferred Education and Experience

In addition to meeting the required qualifications the preferred candidate will have:

Masters degree in information systems data science or related discipline

Experience with Salesforce Kindsight Affinaquest or other advancement CRMs.

Knowledge of data integrity and quality assurance tools (e.g. Validity DemandTools OnDemand).

Strong interpersonal and communication skills with the ability to collaborate effectively across campuses and leadership levels.

Application Process: Applications must include a completed candidate profile cover letter and resume. Candidates selected to move forward in the evaluation process will be asked to provide contact information for three professional will not be contacted without explicit permission of the candidate.

When determining minimum qualifications only information entered into the candidate profile can be considered. Please ensure your candidate profile is completed in its entirety as it relates to qualifying education/work experience.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment visa status.

Questions about the search may be directed to .

Target Start Date: January 2026

Benefits: The Foundations greatest asset is our team. Foundation employees are eligible for a comprehensive suite of benefits that includes:

Generous paid leave accruing up to 24 days of vacation and 12 days of sick leave annually plus 14 paid holidays and administrative closing days

Flexible work arrangements offering a hybrid schedule to most team members

Education benefits for employees and their dependents at UT System campuses

Retirement and deferred compensation plans including 401(k) 403(b) etc.

Comprehensive medical dental and vision insurance plans

Employee discounts to attractions services and goods

The Foundation:The University of Tennessee Foundation Inc. is a not-for-profit 501(c)3 organization that serves as the preferred channel for private contributions benefiting students and faculty within the UT System. With a vision of being one of the top-performing advancement organizations in higher education UTFI is committed to enhancing the educational landscape across the University of Tennessee campuses.

The UT System: The University of Tennessee System is comprised of campuses at Knoxville Chattanooga Pulaski Martin and the Health Science Center at Memphis; the Institute of Agriculture; and the Institute for Public Service.

The University of Tennessee Foundation Inc. is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA employer. All qualified applicants will receive equal consideration for employment without regard to race color national origin religion sex pregnancy marital status sexual orientation gender identity age physical or mental disability genetic information veteran status and parental status or any other characteristic protected by federal or state law.

Required Experience:

Exec

DescriptionThe University of Tennessee Foundation Inc (UTFI) invites applications and nominations to fill the position of assistant vice president data integrity and user experience. Reporting to the vice president for technology and innovation and chief technology officer the assistant vice preside...